DEPARTMENT MANAGER

JobsCloseBy Editorial Insights

Brunello Cucinelli is seeking a Department Manager to lead a luxury concession in PA7 France, delivering a premium customer experience while guiding the team and upholding brand standards aligned with the corporate image and CRM guidelines. The role calls for an active floor presence, people development, driving sales to targets, organizing events and trunk shows, maintaining Visual Guidelines, and coordinating with HQ and stock teams using Xstore and Salesforce. French and English are mandatory, a third language is a plus. To apply, spotlight at least five years in luxury retail with proven management results, strong business acumen and CRM experience, and a calm, customer driven leadership style; prepare for a respectful, human interview process starting with a phone screen.

Profile:

In Brunello Cucinelli the Department Manager covers a key function in providing support to the Business. Requirements include helping run the concession, being a guide to the team and acting as a reference point for customers.

Role responsibilities:

The Department Manager is responsible for leading the team by example and ensuring the correct management of the space. In particular, the person will be in charge of:

• Cultivating a relationship with customers through an active and continuous presence on the shop floor and by providing a unique service and shopping experience in line with the brand philosophy, the corporate image, and communication and CRM guidelines.

• Communicating clearly, correctly and courteously with both clients and colleagues, whilst also actively listening and paying attention in order to establish mutual trust.

• Promoting the achievement of assigned targets, guiding sales operations and ensuring that both customer service and the selling ceremony are compliant with company guidelines, with the aim of providing all customers with a special experience.

• Supporting the Store Managament and the HQ, in organizing events and trunk shows in order to introduce new customers to the Brunello Cucinelli world.

• Ensuring that high standards are maintained through a correct implementation of the Visual Guidelines.

• Enriching its presence through a careful interpretation of the Brunello Cucinelli style, ensuring a continuous update on products and new collections for the team and themselves.

• Guiding the team in maximizing sales and performance and reporting any missed opportunities to management, allowing potential corrective actions to be implemented.

• Motivating the Sales team in carrying out daily activities with a sense of responsibility. Furthermore, in order to guarantee continuous improvement is responsible for ensuring each team member receives constant feedback.

• Supporting the stock team, when required, especially during inventories.

• Cultivating direct contact with the headquarters.

• Using the main IT applications and systems, constantly updating any new tools made available by the company with particular reference to the Xstore management system and the Salesforce CRM system.

Qualifications:

For the role of Department Manager we are seeking a candidate with at least 5 years of experience in Luxury Retail and with a proven management experience.

To be successful in this role, it is absolutely essential that applicants possess the ability to demonstrate a strong business acumen and a solid understanding of both market and customers, together with a people management e development skill.

The knowledge of French and English is mandatory while fluency in a third language will be considered as plus.

Selection Process:

At Brunello Cucinelli, the person is placed at the centre of every process. For this reason, each application is reviewed with genuine care and respect by a member of our Human Resources Department, as we believe in the value of human insight, guided by careful consideration rather than automated processes.

Should a professional profile resonate with the role, the candidate will take part in a clear and structured selection process, beginning with an initial telephone conversation with a member of the People & Culture team, which may be followed by an interview with the line manager; any further steps will be progressively shared.

Brunello Cucinelli is committed to ensuring equal opportunities, nurturing a working environment that embraces inclusion and honours diversity, aligned with our corporate values.