Desktop Support Engineer L2 - FR
Excis ComplianceJobsCloseBy Editorial Insights
Excis is hiring a Band 2 Desktop Technician in Saint-Cyr-sur-Loire, FR, to provide local and remote desktop support, manage incidents, and coordinate with vendors for AV issues. You’ll troubleshoot Windows 7–10, AD/GPOs, Office 365, printers, and Mac support, while mentoring junior techs and assisting Band 3 engineers. Requirements include a bachelor’s or equivalent, CompTIA A+ and MCP or higher, 18 months IT experience (2–3 years preferred), and strong problem-solving, communication, and SLA discipline; readiness to work off-hours. Benefits include competitive pay and global career opportunities. To apply, tailor your resume to enterprise-scale support, cite certifications and SLA outcomes, and highlight collaboration in a fast-paced, international team.
WE'RE HIRING: L2 – Desktop Support Technician in FRANCE Join Excis – A Global Leader in IT Support & Infrastructure Services!
At Excis, we deliver world-class IT support solutions to enterprise clients across the globe. With operations in 190+ countries, 6,000+ engineers, and 200+ enterprise clients, we are committed to innovation, collaboration, and exceptional customer service.
We’re looking for a Band 2 – Desktop Technician to join our team. If you’re passionate about IT support, enjoy solving technical challenges, and thrive in a fast-paced enterprise environment, we’d love to hear from you!
Job Description The Band 2 – Desktop Technician will provide day-to-day local and remote desktop support, receive inbound calls, answer questions, troubleshoot, and document steps performed to resolve hardware, software, and application issues in a ticketing system. The candidate will facilitate customer resolution for calls and engage supervisors and managers to ensure operational consistency across all shifts within the IT Support Center. The role includes Break/Fix support, fault diagnosis, and resolution across core operating systems and approved applications.
Position Responsibilities and Functions • Provide first/second level contact and problem resolution for customer issues. • Collaborate with third-party vendors to remediate complex AV issues. • Communicate issue status and resolution updates promptly. • Maintain ticket updates for all reported incidents. • Install, upgrade, support, and troubleshoot Windows XP, 7, 8.1, 10, Microsoft Office, Cisco Jabber, and other authorized desktop applications. • Provide basic support for Mac OS users. • Install, upgrade, support, and troubleshoot printers and computer hardware. • Perform preventative maintenance tasks on desktops, laptops, and printers. • Conduct remedial repairs on desktops, laptops, printers, and authorized peripherals. • Use diagnostic tools to troubleshoot network connectivity and workstation hardware/software issues. • Apply broad IT knowledge, including networks, servers, audio/visual systems, smart devices, and telecoms. • Work flexibly in project-based environments requiring teamwork. • Mentor Band 1 technicians and support Band 3 engineers in ticket resolution.
Requirements
Benefits
Benefits At Excis, your expertise makes a real impact. You’ll join a dynamic global team where you’ll work with cutting-edge technologies while supporting enterprise clients worldwide.
We offer: • Competitive compensation • Global career opportunities • Professional development and continuous learning • Collaborative international work environment • Exposure to enterprise IT infrastructure and modern workplace technologies • Opportunity to grow with one of the world’s leading IT support organizations
Ready to Take the Next Step? If you’re a customer-focused IT professional looking to grow your career with a global technology company, apply today and become part of the Excis team.
Excis – Delivering IT Excellence Worldwide.