Desktop Support Technician

JobsCloseBy Editorial Insights

RACV seeks a hands-on Desktop Support Technician to join the Melbourne End User Computing team, full time onsite, supporting 2,500+ staff across Windows 11, Office 365, Intune, SCCM, Azure and AD. You’ll handle Level 2 incidents within SLAs, maintain the CMDB, provide documentation and training, and contribute to continuous improvement while delivering excellent service remotely and onsite. Must have strong problem solving, clear communication, customer focus and the ability to prioritise and work autonomously. Nice to have IT degree or ITIL certs; tailor CV to enterprise support and incident management; apply via the RACV careers site; eligible to work in Australia and willing to undergo a criminal record check.

• Melbourne, Victoria | RACV Head Office
• Full time | Onsite 5 days a week
• A Competitive Salary | Discounts on Selected RACV Products

About the Opportunity

Join RACV’s End User Computing team and play a key role in supporting a large, diverse technology environment across Australia. You’ll provide responsive desktop support to over 2,500 staff, helping keep critical systems and services running smoothly.

Reporting to the Desktop Services Delivery Lead, you’ll deliver high-quality end user support across desktop, laptop and mobile environments, ensuring a seamless technology experience for RACV employees.

What you’ll do

• Provide Level 2 desktop support across managed Windows 11 environments and Microsoft Office enterprise applications, as well as other business-critical systems
• Support meeting room technology and coordinate vendor escalation where issues cannot be resolved internally
• Support a small Apple device fleet, leveraging vendor support as required
• Support the printer fleet, including coordination of vendor escalation where necessary
• Manage incidents and service requests within agreed service levels
• Troubleshoot and escalate complex issues where required
• Maintain end user hardware, mobile devices and asset records (CMDB)
• Deliver exceptional customer service and user communication
• Support hardware repairs, upgrades and deployments
• Provide technical guidance, documentation and training to support teams
• Contribute to continuous improvement of desktop services
• Provide remote and occasional onsite support across RACV locations

What you’ll need to be successful

• Technical capability across Microsoft technology stacks like Intune, SCCM, Azure, Active Directory
• Experience supporting desktops, laptops, mobile devices and enterprise applications
• Strong problem solving and incident management skills
• Excellent communication skills, with the ability to explain technical concepts clearly
• Customer-focused mindset with a commitment to high-quality service delivery
• Ability to prioritise, work autonomously and collaborate within a team

Nice to have

• Tertiary qualification in IT or related field
• Microsoft, JAMF, and/or ITIL certifications

Why RACV?

• Work for a purpose-led organisation that puts members and people first
• Generous discounts across RACV products and Services
• A genuine commitment to your career development, wellbeing and work-life balance
• A values-driven culture (IACT) where you can truly be at your best

The RACV difference

Curious about where this role could take you? Explore endless opportunities a diverse business can provide and grow your career in more ways than one.  

Application process

You can learn more about the RACV at careers.racv.com.au

Applicants will be required to provide evidence of their eligibility to work in Australia, and consent to a criminal record check.

At RACV, we believe that maintaining a diverse and inclusive workplace is an important element in our continued success. We want our people to feel welcome, supported and appreciated for who they are and what they bring to our business. If you require any reasonable adjustments to the recruitment process and/or the role, please let our Talent Acquisition Team know.

Submit your CV via the link below.