Digital Solutions Support Technician (9 Month Contract)

JobsCloseBy Editorial Insights

Webasto is seeking a Digital Solutions Support Technician for a nine month onsite contract in Lexington, KY. You will manage IT Help Desk requests in a KPI driven environment, maintain local systems and networks, coordinate onboarding and offboarding, oversee asset management in HelpLine, and support IT security initiatives while collaborating on regional projects that may require travel to HQ. Ideal candidates have an associate degree or equivalent, 5+ years in IT network support or project coordination in manufacturing, strong Microsoft and ITIL knowledge, hands on cybersecurity experience, and excellent English communication; travel locally and lift up to 25 pounds. To apply, tailor your resume to show KPI outcomes, security competencies, asset management, and cross site collaboration. Applications from qualified individuals with disabilities are welcome. This nine month contract also includes competitive pay, health coverage, vacation time, and a 401(k) plan. Contact Marisa Tavolacci for details.

Digital Solutions (DS) is Webasto's global IT organization. As a technology provider and true business partner, we deliver efficient and high-performance solutions, optimizing our processes and value chains through cutting-edge technologies and best practices. DS works across functions, regions, and cultures—hand in hand with our colleagues from various departments—to ensure synergies between services and solutions.

You can look forward to these exciting tasks

• Manage and resolve IT Help Desk requests in a KPI-driven service environment, ensuring timely and effective support
• Support the operation, maintenance, and availability of local systems, networks, and IT services
• Coordinate regional onboarding and offboarding of colleagues, including IT account setup, access management, and decommissioning
• Oversee asset management of IT equipment using the IT Service Desk and Asset Management system (HelpLine)
• Support IT security initiatives by ensuring systems and networks are protected from unauthorized access and security risks
• Participate in regional IT security activities, including ISO security management, IATF audits, and cybersecurity governance
• Collaborate on assigned IT projects and travel to corporate headquarters or other sites as needed

This is what you bring to us

• Associate’s degree in Information Systems or a related field, or an equivalent combination of education and experience
• 5+ years of experience in IT network support, service delivery, or project coordination within a manufacturing environment
• Strong experience with Microsoft products and familiarity with ITIL, service delivery models, and KPI-driven environments
• Hands-on experience with cybersecurity tools, policies, and best practices
• Excellent verbal, written, and interpersonal communication skills in English, with the ability to travel locally and lift up to 25 pounds

What we offer you

• Competitive pay
• Health coverage for you and your family
• Generous number of vacation days each year
• Paid wellness time and 14 paid company holidays
• 401(k) with company match

Applications from qualified individuals with disabilities are expressly welcome.

Your contact person:
Marisa Tavolacci, People & Organization Lexington, KY 

Get to know us here and find out why we are passionate about attracting talent to Webasto.
We look forward to receiving your online application!