Director-Ambulatory Clinical Operations, Hospital Operations Department (HOPD)

JobsCloseBy Editorial Insights

Indiana University Health seeks a seasoned Director of Ambulatory Clinical Operations to lead the Hospital Operations Department at IU Health, Indianapolis. The role drives strategy, quality, and patient experience while ensuring efficient use of staff, space and budget with 24-hour accountability when needed. You will partner with the Executive Director to advance service excellence and operational performance across ambulatory sites, aligning center goals with the system mission. Requirements include a Master’s in Nursing or related field, 7-10 years of relevant experience, an active RN license in Indiana or NLC, BLS, and clinical specialty certification within 12 months. For applicants, emphasize ambulatory leadership, measurable quality improvements, budget stewardship, and alignment with IU Health values.

Director – Ambulatory Clinical Operations, Hospital Operations Department (HOPD)

Our leaders shape strategic initiatives, develop passionate teams, and work to improve health outcomes. They advance our mission and exemplify excellence, compassion, teamwork and purpose in all that they do. Indiana University Health is seeking individuals who embody these values to join our Ambulatory Services leadership team in the role of Director of Ambulatory Clinical Operations, Hospital Operations Department (HOPD). 

The Director – Ambulatory Clinical Operations, Hospital Operations Department (HOPD) provides administrative direction to the multi-disciplinary care centers with an emphasis on quality management and enhanced customer service. The Director provides leadership in all facets of patient care and is accountable for the initiation and completion of business and unit plans that ensure quality while utilizing available resources efficiently. This leader is accountable for alignment of the care center vision with the organization mission, values and excellence goals (people, service, financial, clinical) and may be responsible for 24-hour accountability and for providing administrative decision making, leadership, and strategic planning involving the efficient use of personnel, operations, and fiscal integrity of the Operations and for optimizing the patient and family experience through to all Ambulatory Services operations.  This leader may have the ultimate accountability for driving preeminence throughout the assigned areas and ensuring success within the organization. This director acts as a partner of the organization leadership team and participates in the strategic planning and the attainment of goals for all areas of responsibility.  

Key Relationships

Reports to: Executive Director – Clinical Operations, HOPD

Candidate Qualifications

Candidates for the position will be evaluated according to the following criteria and competencies.

• Masters of Nursing or related field is required or actively enrolled.  

• Requires 7-10 years of relevant experience.

• Requires an active Registered Nurse (RN) license in the state of Indiana or an active Nurse Licensure Compact (NLC) RN license.

• Requires that the RN has graduated from a nationally accredited nursing program.

• Requires Basic Life Support certification through the AHA.

• Other advanced Life Support certifications may be required per unit/department specialty according to patient care policies. 

• Requires completion Clinical Specialty Professional Certification within 1 year upon meeting eligibility requirements.

Indiana University Health is unlike any other healthcare system and we're looking for team members who share the things that matter most to us. IU Health leaders play a crucial role in advancing the mission of our organization and inspiring teams to make a meaningful difference in the lives of patients. As one of Indiana’s largest employers and the most comprehensive medical system in the state, our vision is to lead the transformation of healthcare through quality, innovation and education, and make Indiana one of the nation’s healthiest states.

IU Health is the largest health system in Indiana with nearly 40,000 team members, 15 hospitals and $8.64 billion in operating revenue. The system’s programs in cancer, cardiovascular, neuroscience, orthopedics, pediatrics and transplants have received national recognition for quality patient care.  IU Health, in partnership with the Indiana University School of Medicine, bring together highly skilled physicians, researchers, and educators into close collaboration to provide world-class care for children and adults and improve the health of patients and communities across Indiana. 

Indiana University Health is dedicated to a fair hiring process and is committed to equal opportunity and nondiscrimination for all individuals, regardless of age, color, disability, ethnicity, marital status, national origin, race, religion, gender identity, expression, sexual orientation, or veteran status.

• Indiana University Health has nearly 40,000 team members, including more than 3,600 physicians and 1,200 advanced practice providers, and we’re home to the largest nursing network in Indiana with more than 9,000 nursing team members at over 800 sites of care.
• IU Health is ranked No. 1 in Indiana by U.S. News & World Report, Riley Children's Health is ranked among the top children's hospitals in the country by U.S. News & World Report.
• A unique partnership with the Indiana University School of Medicine – one of the nation’s largest medical schools – gives patients access to groundbreaking research and innovative treatments, and it offers team members access to the latest science and the very best training – advancing healthcare for all.
• With 15 hospitals, including seven with Magnet designation and eight with Pathways to Excellence designation, our team members are leading the way through excellence.
• At Indiana University Health, your personal and professional growth is a top priority. You will have access to many diverse opportunities to learn and develop in meaningful ways that matter most to you, such as advanced clinical training, leadership development, promotion opportunities and cross training development.
• Indiana University Health is invested in the lives of Hoosiers, leading the transformation of healthcare to make Indiana one of the nation’s healthiest states.