Director, Business Intelligence

Position Title: Director of Product Technology

Base Salary: $165,000 to $200,000 annually DOE

Bonus: Target annual bonus

Benefits: Medical, dental, vision, 401k, flexible spending account, paid sick leave and paid time off, parental leave, quarterly performance bonus, training, career growth and education reimbursement programs.

Ziply Fiber is a local internet service provider dedicated to elevating the connected lives of the communities we serve. We offer the fastest home internet in the nation, a refreshingly great customer experience, and affordable plans that put customers in charge. 

As our state-of-the-art fiber network expands, so does our need for team members who can help us grow and realize our goals.  

Our Company Values:

• Genuinely Caring:  We treat customers and colleagues like neighbors, with empathy and full attention. 

• Empowering You:  We help customers choose what is best for them, and we support employees in implementing new ideas and solutions. 

• Innovation and Improvement:  We constantly seek ways to improve how we serve customers and each other.  

• Earning Your Trust:  We build trust through clear, honest, human communication. 

Job Summary

As the senior leader for Business Intelligence, you will define and deliver the next generation data and analytics for a growing fiber communications company. This senior leader will transform data into actionable insights that drive revenue growth, operational efficiency, and strategic decision-making across the organization.

The Director of Business Intelligence will own the Business Intelligence (BI) roadmap, data governance strategy, reporting infrastructure, and analytics enablement across departments. This role requires a blend of strategic vision, technical depth, business acumen, and team leadership.

Essential Duties and Responsibilities:

The Essential Duties and Responsibilities listed below are a range of duties performed by the employee and not intended to reflect all duties performed.

Strategic Leadership & Vision

· Lead, mentor, and scale a high-performing Business Intelligence (BI) and analytics team.

· Develop and execute a company-wide Business Intelligence strategy aligned with corporate objectives

· Serve as a strategic partner to executive leadership, providing data-driven insights to influence business decisions.

· Establish a culture of data-driven decision-making across all departments.

Analytics & Insights

· Oversee development of executive dashboards, KPI frameworks, and operational reporting.

· Lead advanced analytics initiatives including predictive modeling, forecasting, segmentation, and scenario analysis.

· Ensure data is accessible, trustworthy, and actionable for stakeholders.

· Translate complex analytical outputs into clear executive narratives that inform strategy and measurable business outcomes.

AI & Advanced Analytics Enablement

· Own the vision, strategy, and execution of advanced analytics, machine learning, and AI initiatives across the organization.

· Partner with business leaders to operationalize AI use cases such as predictive modeling, customer churn prediction, demand forecasting, pricing optimization, and automation.

· Establish governance standards for AI model lifecycle management, including monitoring, retraining, explainability, and risk mitigation.

· Drive adoption of AI-powered tools (e.g., generative AI, automated insights platforms) to increase productivity and decision velocity.

· Educate executive and operational stakeholders on AI capabilities, limitations, and ROI expectations.

Data Infrastructure & Governance

· Partner with Engineering/IT to ensure scalable data architecture and modern BI tools.

· Implement and enforce data governance standards, definitions, and quality controls.

· Drive improvements in data pipelines, warehouse design, and semantic modeling.

Cross-Functional Collaboration

· Work closely with multiple business unit teams to identify analytical opportunities.

· Help define and standardize KPIs across departments.

· Support strategic planning, budgeting, and performance tracking initiatives.

Operation Excellence

· Establish SLAs for reporting and analytics deliverables.

· Optimize BI processes for efficiency and scalability.

· Ensure that best practices, BI platforms and analytics tools are being leveraged to accelerate time to decisions and ensure scalability for aggressive growth path.

Required Qualifications:

· Bachelor’s degree in Business, Analytics, Computer Science, or related field. leadership roles within data science, business intelligence, or strategy roles.

· Minimum of ten (10) years of overall technology experience, including five (5) years of progressive leadership roles within data science, business intelligence, or strategy roles.

· Proven ability to translate business strategy into measurable analytics frameworks .

· Strong executive communication and storytelling skills

· Exceptional cross-functional collaboration and stakeholder management skills.

· Strong expertise in SQL and modern BI tools, platforms, and data warehousing concepts.

Preferred Qualifications:

· Advance degree in related field.

· Experience in telecommunications or high technology organization.

· Background in predictive analytics or data science.

· Familiarity with data governance best practices and regulatory compliance.

· Direct experience implementing KPIs and improvements in:

o Customer churn & retention

o ARPU optimization

o Fiber expansion & network ROI modeling

o Subscriber growth & penetration

o Network performance analytics

o CAC & LTV modeling

o Capacity planning

o Regulatory reporting

Knowledge, Skills, and Abilities:

· Strategic thinker with the ability to translate vision into actionable plans.

· Data-driven decision-maker with strong analytical skills.

· Excellent communication and presentation abilities.

· Customer-first mindset with a passion for driving improved user experience.

· Collaborative leadership style that inspires and develops teams.

· Ability to work independently and apply sound judgment and reasoning skills to a variety of situations.

· Ability to multi-task and collaborate effectively with other personnel to meet deadlines.

· Strong verbal and written communication, attention to detail, and organizational skills.

· Ability to work within critical deadlines.

· Ability to adjust to rapidly changing priorities and schedules.

Work Authorization

Applicants must be currently authorized to work in the US for any employer. Sponsorship is not available for this position.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential and marginal functions may require maintaining physical condition necessary for bending, stooping, sitting, walking, or standing for prolonged periods of time; most of time is spent sitting in a comfortable position with frequent opportunity to move about. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment

Work is performed in an office setting with exposure to computer screens and requires extensive use of a computer, keyboard, mouse, and multi-line telephone system. The work is primarily a modern office setting.

At all times, Ziply Fiber must be your primary employer. Unless otherwise prohibited by law, employees may not hold outside employment nor be self-employed without obtaining approval in writing from Ziply Fiber. In holding outside employment or self-employment, employees should ensure that participation does not conflict with responsibilities to Ziply Fiber or its business interests.

Diverse Workforce / EEO:

Ziply Fiber is an equal opportunity employer. Ziply Fiber will consider all qualified candidates regardless of race, color, religion, national origin, gender, age, marital status, sexual orientation, veteran status, and the presence of a non-job-related handicap or disability or any other legally protected status.

Ziply Fiber requires a pre-employment background check as conditions of employment. Ziply Fiber may require a pre-employment drug screening.

Ziply Fiber is a drug free workplace.