Director Business Process Excellence in Life Science (Customer Excellence) (m/f/d), part/full-time

JobsCloseBy Editorial Insights

Merck Group seeks a Director of Business Process Excellence in Life Science (Customer Excellence) (m/f/d), a part/full-time onsite role in Darmstadt. The role focuses on leading strategic process improvements and ensuring regulatory compliant, standardized operations across Operations, IT, HR, Quality, Commercial, Sourcing and R&D, while fostering a culture of continuous improvement. You should bring at least 10 years in process improvement or operational excellence, with 5+ in a leadership role, a proven track record of cross-functional change, and a Lean Six Sigma Black Belt (PMP a plus). Travel flexibility, strong communication, and a master’s degree are advantageous. To apply, tailor your résumé to quantify impact, highlight leadership and regulatory experience, and demonstrate collaboration and change-management skills; show alignment with Merck’s inclusive culture and global impact.

Work Your Magic with us!  

Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us.  

Your Role:

As the Director of Business Process Excellence (BPE) in our Business Sector Life Science. You will be at the forefront of driving strategic process improvement initiatives that enhance operational efficiency while ensuring compliance with quality standards. Your primary responsibility will be to execute a comprehensive BPE strategy that aligns with the organization's overall business goals. You will collaborate with cross-functional leaders across various departments—including Operations, IT, HR, Quality, Commercial, Sourcing, and R&D—to identify opportunities for improvement and implement best practices. Leading change initiatives, you will foster a culture of continuous improvement and operational excellence throughout the organization. Your role will involve ensuring that all processes are well-documented, standardized, and compliant with regulatory requirements.

Who you are:

• You are an experienced leader with a minimum of 10 years in business process improvement or operational excellence, including at least 5 years in a leadership role.
• You have a proven track record of successfully leading cross-functional teams and driving change initiatives within complex organizational environments.
• You are analytical and data-driven in your decision-making, proficient in project management methodologies, and skilled in building relationships across teams.
• You have a passion for process excellence and continuous improvement, demonstrating initiative in driving projects independently and a willingness to travel as needed to support BPE initiatives across various locations.
• With a bachelor’s degree in Business Administration, Engineering, Operations Management, or a related field (a master’s degree or MBA is preferred), you possess strong leadership skills and the ability to influence and motivate diverse teams. 
• Your excellent verbal and written communication skills allow you to present complex information clearly to stakeholders at all levels.
• Your technical proficiency includes familiarity with process improvement software and data analysis tools, and you hold certifications such as Lean Six Sigma Black Belt or equivalent, with a Project Management Professional (PMP) certification being a plus.

What we offer: We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We believe that this variety drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress!

Apply now and become a part of a team that is dedicated to Sparking Discovery and Elevating Humanity!