Director - Marketing Strategic Enablement

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

The U.S. Consumer Marketing team (USCM) is part of the U.S. Consumer Services Group and is responsible for making membership essential by creating and delivering world class marketing for our differentiated products and services that drives demand and inspires engaged card members across the customer lifecycle.  

The Director, Marketing Strategic Enablement will be responsible for ensuring Consumer Marketing operates in accordance with our promises to cardmembers and meets all regulatory obligations. The successful candidate will define and activate a new strategy and programmatic infrastructure that enables strong compliance and controls for marketing execution.   

Key Responsibilities:  

• Own the roadmap and delivery of risk management documentation, reporting, process enhancements, risk mitigation initiatives, and capability development  
• Partner with USCM teams to assess and optimize key marketing processes, ensuring the relevant procedures, controls, and testing are in place to maintain ongoing compliance and operational excellence
• Develop and implement process and partner engagement strategy to ensure ongoing maintenance of key risk management activities across USCM 
• Liaise closely with Control Management and the Business Operations team to ensure USCM complies with Enterprise and external governance needs 

Minimum Qualifications: 

• Risk management and compliance knowledge, with experience in governance frameworks  
• Strong leadership and partnership skills with the ability to lead cross-functional teams through transformation with clarity and confidence 
• Ability to balance risk-first mindset while maintaining business agility 
• Self-starter with the ability to thrive in an evolving environment, comfort working in white space, and a bias towards action
• Experience building and developing a high performing team  

Salary Range: $123,000.00 to $215,250.00 annually + bonus + equity (if applicable) + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions