Director of Global Assistance

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We’re seeking a Director of Global Assistance to lead the Crisis Management, Medical and Security teams from Hereford HQ, setting strategic priorities, tracking KPIs, and ensuring a customer‑first service aligned with the company vision. You’ll drive performance, strengthen client relationships, and implement efficiency improvements across high‑pressure environments. Requirements include a bachelor’s in security and business, security management in high‑intensity settings, experience leading diverse teams, strong business acumen, and the ability to develop and interpret metrics with up to 10% travel. Preferred: collaboration with government agencies on complex incidents. Salary £65k–£85k plus benefits. To apply, tailor your CV to show quantified outcomes, crisis leadership, cross‑functional coordination, regulatory compliance, and on‑site readiness.

Are you interested in joining an organization with a global reach? In a world of shifting threats, SPS Global and Concentric are your trusted allies. Powered by elite professionals from military, government, and intelligence backgrounds. If you are passionate about intelligence, risk analysis, threat management, executive protection, security operations, or business resiliency, SPS Global and Concentric may be the organization you’ve been searching for!

SPS Global and Concentric are risk consultancies specializing in delivering strategic security and intelligence services. We provide holistic, intelligent security solutions for private clients and corporations globally. SPS Global and Concentric offer strategic advisory services, risk assessments, physical protection, threat intelligence, open-source monitoring, program audits, secure embedded staffing, and training for security teams and intelligence analysts.  

Our ultimate goal is to be recognized as the most innovative, capable, and trusted Risk Management partner in the world, and we do this by following these core values: 
 
Integrity – Collaboration - Relationships – Excellence – Creativity - Results  

Join Us,

SPS Global "Reassuringly There"
Concentric - "Your World Secured"

We are currently looking to hire a Director of Global Assistance to join our Corporate Team in Hereford, England, United Kingdom. 

*This position requires working on-site from our Hereford, UK Headquarters. 

JOB DESCRIPTION

The Director of Global Assistance will be expected to support strategic leadership to the Crisis Management Team and Medical and Security operational teams, providing guidance and support to ensure a quality service is delivered and the business unit aligns with the company vision and strategic plan.

RESPONSIBILITIES 

• Support management decision-making by providing input on operational performance, client needs, and opportunities for improvement.
• Execute the activity roadmap and ensure the Crisis Management Team, Medical, and Security teams remain productive with clear priorities and accountability.
• Build and maintain strong relationships with client stakeholders, supporting delivery and identifying opportunities for added value.
• Implement process improvements to streamline activities, reduce duplication, and improve efficiency within the business unit.
• Promote a Customer-First mindset across the team to strengthen service delivery and client satisfaction.
• Track and report on KPIs to monitor performance, drive insights, and ensure follow-through on actions.
• Communicate clear performance expectations and guidelines to staff.

REQUIRED QUALIFICATIONS 

• Bachelor’s degree in security and business or a related area.
• Security management experience in a high-intensity, high-volume environment.
• Experience leading teams of diverse employees.
• Strong business acumen and customer service focus with the ability to understand how the business operates.
• Experience in developing and leading teams focused on process alignment and continuous improvement
• Experience in creating and interpreting metrics representing functional performance, benchmarking goals, and comparative outcomes
• Experience developing in-house platforms for internal processes preferred
• Proven confidence and effectiveness in managing high-intensity, dynamic situations.
• This position requires up to 10% travel.

PREFERRED QUALIFICATIONS

• Extensive collaboration with government agencies such as the National Crime Agency (NCA), law enforcement, intelligence, and security services on complex, high-risk cases including kidnap, extortion, and critical incident response.
• Minimum of 5 years’ direct experience leading the resolution of critical incidents, including but not limited to kidnap-for-ransom (K&R), evacuation operations, hostage negotiation support, and security emergencies in high-risk or hostile environments.
• Proven ability to coordinate and lead cross-functional crisis response teams under pressure, ensuring timely decision-making, stakeholder communication, and operational execution in line with legal, ethical, and regulatory standards.
• Demonstrated experience in managing sensitive, high-stakes situations involving international jurisdictions, media interest, and reputational risk.
• Familiarity with crisis communication protocols, duty of care obligations, and continuity planning, with a strategic mindset for organisational resilience and threat mitigation.
• Experience briefing executive leadership and government officials, and contributing to post-incident reviews, intelligence sharing, and security policy development.

COMPENSATION & BENEFITS

• 20 Vacation Days plus Bank Holidays (8)
• Personal Accident Insurance 
• Employee Assistance Program for personal needs
• Enrollment into the pension scheme to which SPS contributes 3% of your salary
• Credentity Protection - Eclipse Digital Protection by Concentric
• Dedicated Security and Intelligence Training Programs for Professional Development 
  
• Coaching and Mentoring Opportunities

Concentric and SPS Global acknowledge the systemic barriers in the security industry and recognize that removing those barriers will require a collaborative and conscious effort. Concentric and SPS Global are committed to programs and initiatives that promote diversity, equity, and inclusion, enhancing our organization and the broader community. We are creating a diverse environment and are proud to be an equal opportunity employer. We encourage people from all backgrounds to apply. All qualified applicants will receive consideration for employment regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. 

Concentric Advisors and SPS Global are committed to protecting the privacy and security of all applicants who submit personal information to us. You can access our GDPR and CCPA policy by clicking the GDPR button at the bottom of our career page.