Director of Operations

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Accor seeks a dynamic Director of Operations for Novotel & Adagio Premium Dubai Al Barsha to oversee day-to-day operations across front office, F&B, housekeeping, production, logistics and customer service, while leading budget control, risk management and continuous improvement in an onsite, fast-paced, multicultural Dubai setting. Requirements include 8 to 10 years in operations with at least 3 in a senior leadership role, a data-driven mindset, strong project management and budgeting skills, and excellent English; UAE regulations knowledge is highly desirable. To apply, tailor your resume to show multi-department leadership and P&L results, quantify impact, and include a concise cover letter linking your track record to Accor values and diversity and inclusion. Apply on the Accor careers site and demonstrate how you will drive growth while upholding world-class standards.

Company Description

OUR COMMITMENT TO DIVERSITY & INCLUSION:
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WHY WORK FOR ACCOR?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com/

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Job Description

Novotel & Adagio Premium Dubai Al Barsha is seeking a dynamic and experienced Director of Operations to join our team. As a key member of our senior leadership, you will be responsible for overseeing and optimizing our company's day-to-day operations, ensuring efficiency, productivity, and alignment with our strategic goals.

• Develop and implement operational strategies to drive business growth and improve performance
• Oversee multiple departments, including production, logistics, and customer service, ensuring seamless coordination and efficiency
• Collaborate with other executives to set and achieve company-wide objectives
• Analyze operational and financial data to identify areas for improvement and implement solutions
• Manage budgets, control expenses, and optimize resource allocation across front office, food & beverage and housekeeping departments
• Establish and maintain relationships with key stakeholders, including clients, vendors, and partners
• Ensure compliance with local and international regulations, as well as company policies and procedures
• Lead, mentor, and develop a high-performing team of managers and staff
• Drive continuous improvement initiatives and implement best practices across the organization
• Oversee quality control measures and maintain high standards of product or service delivery
• Manage risk assessment and implement strategies to mitigate potential operational risks

Qualifications

• Bachelor's degree in Business Administration, Operations Management, or a related field;
• Minimum of 8-10 years of progressive experience in operations management, with at least 3 years in a senior leadership role
• Proven track record of successfully developing and implementing operational strategies
• Strong leadership and team management skills, with the ability to motivate and develop staff
• Excellent analytical and problem-solving abilities, with a data-driven approach to decision-making
• Proficiency in project management and process improvement methodologies
• Advanced knowledge of operational management software and systems
• Outstanding verbal and written communication skills in English
• Demonstrated experience in budget management and financial forecasting
• In-depth understanding of industry trends, best practices, and regulatory requirements
• Knowledge of UAE business practices and regulations is highly desirable
• Ability to work effectively in a fast-paced, multicultural environment
• Strong strategic planning and execution skills
• Exceptional organizational and time management abilities