Director, PHL Hub Control Center

JobsCloseBy Editorial Insights

American Airlines is seeking a Director, PHL Hub Control Center for a full time onsite role in Philadelphia. You will lead a large cross functional hub control team to ensure the safe, efficient movement of aircraft and ground equipment across the hub, collaborating with Airport Ops, Cargo, Flight, Inflight, Technical Ops, Safety, regional partners and the FAA ATC while guiding operations through weather, equipment or regulatory disruptions and irregular operations. The role focuses on setting strategy, driving continuous improvement and fostering inclusion and development. Requirements include a bachelor’s in business, aviation or a related field, seven years leading large, often unionized frontline teams, deep airline operations knowledge and budget experience; FAA Dispatcher certification is preferred. When you apply, share metric driven examples of improving service, cost, safety and employee engagement, demonstrate resilience under pressure and show how you influence across levels while aligning with American’s values and the ability to work nights weekends and holidays.

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

The Director, Hub Control Center is responsible for the oversight, leadership, and team performance of the station control center, ensuring a safe, efficient, and coordinated operation of aircraft and ground equipment across the hub.  In addition to developing clearly defined strategies to make the operation best in class, the position will seek to elevate the experience of our customers and team members. This leadership role will strengthen the culture of inclusion, diversity, and development for the team members across the organization.

What you'll do

As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced.  Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.

• Leads and serves a large and complex organization through leaders, individual contributors, and front-line team members
• Leads the team that is responsible for directing and overseeing the safe movement of aircraft and ground equipment throughout the hub  
• Collaborates and partners closely with Airport Operations, Cargo, Flight, Inflight, Technical Operations, Safety, and Regional Partners, as well as the Federal Aviation Administration (FAA) and Air Traffic Control (ATC), to ensure that all operations are carried out efficiently, effectively, and in accordance with government regulations and company operating policies and procedures
• Monitors potential influence of weather, aircraft mechanical problems, air traffic control constraints, fuel supplies, security issues, labor problems, or other sources of disruption to the operation
• Establishes the hub’s strategy and objectives ahead of irregular operations and ensures activities are carried out in accordance with the operating plan
• Seeks opportunities for continuous improvement; provides recommendations and implements initiatives to reduce cost, gain efficiencies, and improve customer service and employee experience
• Demonstrates and cultivates collaborative relationships across all work groups and teams
• Establishes and maintains open communication and a collaborative relationship with all levels of union leadership

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• Bachelor’s degree in Business, Aviation, or Technical Field related to Aviation or equivalent experience/training
• 7 years of experience leading large teams in integrated operations control, airport operations, or cargo, including unionized frontline workgroups
• In-depth knowledge of the airline industry and technical operations, American Airlines (AA) business strategy, company policies and procedures, and collective bargaining agreements
• Experience in the application of budgetary knowledge to drive business results
• Experience implementing procedures and ensuring consistent service delivery

Preferred Qualifications- Education & Prior Job Experience

• Federal Aviation Administration (FAA) Aircraft Dispatcher Certificate preferred

Skills, Licenses & Certifications

• Demonstrates the highest standards of ethics and integrity
• Strong technical knowledge of aircraft maintenance procedures, as well as FAA regulations, practices, and procedures
• Ability to anticipate, analyze, and interpret complex local and/or system-wide issues
• Proven ability to successfully deal with unique operational problems for which there are no established guidelines for resolution, prioritize simultaneous operational situations, and work well under pressure
• Ability to be an action-oriented and results-driven leader, with a natural aptitude for engaging employees across multiple workgroups
• Ability to coach, mentor, and serve as a role model for all team members
• Ability to think strategically, negotiate skillfully, digest complex details, and use sound judgment and initiative in making decisions
• Ability to influence others through outstanding interpersonal skills, collaboration, and negotiation skills
• Demonstrated ability to effectively solicit feedback and advocate for front-line subject matter expert (SME) needs
• Ability to create and sustain a culture that encourages self-development, growth, and performance excellence
• Ability to motivate front-line leaders and front-line team members to align around operational goals and deliver results through teamwork and individual accountability
• Ability to creatively seek opportunities that will improve the way that things are done, embrace and initiate change, and positively challenge established work practices for the benefit of the organization and customers
• Ability to use an unbiased, rational approach to find root causes of issues and generate solutions
• Ability and willingness to advocate for and manage change, while productively and proactively guiding the team to accept and adapt to dynamic situations
• Demonstrated outstanding organization and time management skills
• Demonstrated flexibility and creativity in adjusting to shifting priorities in a dynamic work environment, while effectively modeling leadership attributes
• Ability to build and facilitate relationships at all levels of the organization, both internally and externally
• Excellent verbal and written communication skills, with ability to handle complex topics comfortably and to effectively and clearly communicate a strategic and tactical vision to all levels within the organization
• Excellent project planning and organizational skills, with ability to effectively and simultaneously manage multiple large projects within tight deadlines while maintaining attention to detail
• Proficient with Microsoft Office software
• Ability to work a varied schedule, including nights, weekends, and holidays
• Ability and willingness to remain current with industry practices and developments

What you'll get

Feel free to take advantage of all that American Airlines has to offer: 

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more. 
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.