Director, Program Management

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Novo Nordisk is seeking a Director of Program Management in Plainsboro to lead the Program Management and FRM teams and to advance patient access by delivering best in class patient support programs for inline and launching therapies. The role demands cross functional leadership across field teams, Brand Marketing, Market Access, Legal, Compliance, Finance, HEOR, and external partners, plus strong fiscal discipline and vendor management. You will shape patient journeys, oversee HUB operations, develop SOPs and KPIs, and ensure regulatory compliance while partnering with senior leadership. To apply, highlight 11+ years in pharma with patient support hubs or reimbursement, MBA preferred, proven cross functional collaboration, contract negotiation, and data driven outcomes. Travel 10-20%

About the Department

Novo Nordisk’s Market Access and Public Affairs team engages diverse stakeholders across political and healthcare landscapes to forge solutions that drive patient access to innovative products.  We strive to deliver the best possible outcomes for patients with diabetes, obesity, growth hormone deficiencies and rare bleeding disorders through mutual wins for both Novo Nordisk and our Market Access customers.  Our passion for helping people live better lives and our award-winning product pipeline can only be as effective as our ability to provide information to healthcare providers, key stakeholders and policymakers. Our Market Access and Public Affairs professionals ensure that the latest therapies and products reach the people who need them most, by creating an environment where innovation and chronic disease management drive optimal health outcomes. Are you ready to realize your potential?

The Position

The Director is Responsible for leading the Program Management and FRM teams and supports strategies that maximize access to therapies. Responsible for driving best in class solutions while driving budget and program efficiencies. This individual will maintain a high-level of collaboration and integration with all relative field teams, Brand Marketing, Training, Market Access & Public Affairs, Trade, Legal, Compliance, Finance, HEOR, and Market Research. The position has high exposure to senior management and requires a highly motivated individual who is able to work cross-functionally & independently in order to accomplish objectives.

Relationships

Reports to the Senior Director, Patient Support Solutions. Key internal relationships include brand marketing, market access, commercial insights and analytics, sales, medical/CMR, legal, compliance, and regulatory. Other internal relationships include Public Affairs, Government Affairs & US Corp Giving & Social Impact. External relationships include relations with patient/caregiver consultants and, key opinion leaders (KOLs), professional organizations, customers and patient support service providers and organizations. Supervises patient operational hub/case management leads across portfolio and field reimbursement.

Essential Functions

• Operational & Field Team Management
  • Develops Field Reimbursement strategy and partners across PSS team to develop materials and educate FRM teams on program solutions
  • Provide leadership support to FRM team and ensure cohesive partnership between FRM, HUB and Program Management teams
  • Support all current and future launch products. This includes developing the post script optimal Patient journey and leadership  of Patient Support HUB suppliers
  • Oversee existing patient support programs, manage team responsible for day to day operations with a focus on operational excellence in support of the patient journey
  • Lead design, implementation and ongoing management of all programs
  • Partner with analytics teams to develop performance dashboards and interpret operational data for purposes of assessing market access trends, hub program utilization, and performance against defined KPIs. Enhance the customer experience via market research to assess program performance, including current and competitive offerings
  • Function as subject matter expert on patient support solutions and collaborate cross functionally to design and implement programs that compliantly support the company’s patient support objectives for inline and launching brands
  • Implement standardized auditing and active call monitoring
  • Develop and maintain SOPs and business rules related to all US patient support. Maintain program SOPs, exceptions processes, workflows, scripting, training and reports. Manage external partner performance against contractual arrangements, SOPs, KPIs, and budget.  Ensure adherence to all compliance and regulatory requirements
• Fiscal Management
  • Demonstrate fiscal discipline and accountability to effectively and efficiently manage external partners and vendors’ performance through appropriate metrics. In partnership with Sr. Director, Ops and procurement, negotiate and execute contracts / SOWs

• Field Engagement & Issue Management
  • Enhance KPI and metrics strategy for FRM team
  • Builds and maintains trusting, collaborative relationships and alliances with internal and external partners, focused on addressing key business issues, objectives, and processes
  • Works closely with Sales, Marketing & Market Access teams to ensure the design and execution of high-impact program strategies that support patients
  • Responsible for communication and engagement strategies between field sales, marketing and reimbursement support partners to ensure awareness and escalation of reported issues and customer concerns
  • Engages with healthcare professionals to address concerns and drive ongoing and appropriate patient support experiences
  • Develops and presents compelling plans and recommendations for management endorsement
• Insight Generation
  • Monitor and assess program effectiveness; implementing data driven improvements to improve program offerings
  • Support the annual brand planning process with data driven insights
  • Lead and execute ongoing analyses of the market in terms of coverage and reimbursement issues impacting Novo Nordisk’s products, existing and emerging payer policies, competitive reimbursement landscape, trends, pricing, contracting strategies and potential barriers to provider and patient access

• Customer Support
  • Attends key customer meetings to proactively remain up-to-date on changes and related needs for patient support
  • Develops recommendations and lead team to implements program changes to ensure ongoing compliance, industry competitiveness and operational excellence
  • Collaborates with internal and external stakeholders in development of Patient Solutions technology

Physical Requirements

10-20% overnight travel required.

Development of People

Supervisory. Ensure that reporting personnel have individual development plans (IDP), with annual goals and measurements that are consistent with the priorities of the business, and that interim reviews are held so that their work is focused on those priorities, and they understand their level of accountability for results and the measurement process. Ensure that the IDP forms include completed learning and aspiration plans and are in place for all reporting personnel to enable the achievement of goals and capability to assume increased levels of responsibility. Manage the application and communication of all Novo Nordisk policies, procedures, and Novo Nordisk Way.

Qualifications

• Bachelor’s degree or equivalent required, MBA-preferred
• 11+ years of relevant sales, marketing, analytical and/or patient support experience, demonstrating a steady career progression with increasing roles of responsibility within the pharmaceutical or like industries
• 5+ years of experience with patient support hubs, specialty pharmacies and/or healthcare institutions required
• Customer facing reimbursement experience required, Rare disease experience desired
• Agency/Vendor management experience required
• Ability to lead and collaborate on cross-functional teams required
• Anticipates problems and roadblocks to avoid crisis management
• Must have proven track record of developing accurate short- and long-term business plans, results and follow up
• Must have solid understanding of the pharmaceutical marketplace including legal, medical, regulatory and clinical processes
• Develops accurate short- and long-term plans, forecasting, and business analysis
• Ensures timely execution and follow-up. Meets deadlines
• Intermediate proficiency in Windows, MS Word, PowerPoint and Excel required

The base compensation range for this position is $187,000 to $325,000. Base compensation is determined based on a number of factors. This position is also eligible for a company bonus based on individual and company performance.  
 
Novo Nordisk offers long-term incentive compensation and or company vehicles depending on the position's level or other company factors.  
 
Employees are also eligible to participate in Company employee benefit programs including medical, dental and vision coverage; life insurance; disability insurance; 401(k) savings plan; flexible spending accounts; employee assistance program; tuition reimbursement program; and voluntary benefits such as group legal, critical illness, identity theft protection, pet insurance and auto/home insurance. The Company also offers time off pursuant to its sick time policy, flex-able vacation policy, and parental leave policy. 

We commit to an inclusive recruitment process and equality of opportunity for all our job applicants.

At Novo Nordisk, we're not chasing quick fixes – we're creating lasting change for long-term health. For over 100 years, we've been driven by a single purpose: to defeat serious chronic diseases and help millions of people live healthier lives. This dedication fuels our constant curiosity and inspires us to push the boundaries of what's possible in healthcare. We embrace diverse perspectives, seek out bold ideas, and build partnerships rooted in shared purpose. Together, we're making healthcare more accessible, treating and defeating diseases, and pioneering solutions that create change spanning generations. When you join us, you become part of something bigger – a legacy of impact that reaches far beyond today.

Novo Nordisk is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, protected veteran status or any other characteristic protected by local, state or federal laws, rules or regulations.

If you are interested in applying to Novo Nordisk and need special assistance or an accommodation to apply, please call us at 1-855-411-5290. This contact is for accommodation requests only and cannot be used to inquire about the status of applications.