Director, Remediation Management

JobsCloseBy Editorial Insights

CLS is seeking a Director, Remediation Management in London to lead remediation of regulatory issues, acting as the executive arm of the Remediation Oversight Committee and coordinating with senior leaders and regulators. You will shape strategy, drive root cause analysis, own governance and reporting, and ensure timely closure of corrective actions with solid evidence. The ideal candidate has 7+ years in remediation or risk within financial services, strong regulatory knowledge Reg HH, CPMI IOSCO, PFMI, solid project leadership, and excellent written and verbal communication with relevant certifications. Tips: tailor your CV to board reporting, quantify outcomes, demonstrate cross functional influence, cite remediation successes; emphasize regulatory collaboration and London onsite readiness.

Job Information:

• Functional Title: Director, Remediation Management
• Department: Office of CEO
• Corporate Level: Director
• Reports To: Executive Director, Remediation Management
• Location: London

Overview of the role: 

Remediation Management (RM) is a dedicated function responsible for coordinating remediation efforts end-to-end to ensure consistent execution and timely delivery. The function is designed to operate as an enterprise coordination function for remediation of primarily regulatory issues and internally identified issues. Additionally, RM is the executive arm of the Remediation Oversight Committee (ROC), with responsibilities including the management of committee agendas, including additional oversight of material internally identified issues, and regular reporting to CLS’ Board of Directors.

What you will be doing: 

The Director of Remediation Management is responsible for proactive support and facilitating closure of high-profile regulatory or audit findings across any relevant business line, in accordance with relevant policies and procedures. This role frequently involves mobilization and close coordination with diverse business units and providing remediation guidance, as required throughout the remediation lifecycle. Stakeholders include the Remediation Sponsor, Executive Management Committee, Remediation Oversight Committee (ROC) (and other internal committees/forums as required), CLS’ Boards and regulators. Activities include fostering cross-functional collaboration whilst remediation teams develop, document deliverables and progress against deliverables, and execute remediation plans to close out issues and address root causes to prevent recurrence.

• Strategic Planning and Execution – Support relevant business units as they define the remediation strategy, frameworks, and governance required to address relevant issue(s) and root cause(s); including possible participation at relevant Forums/Committee(s).
• Root Cause Analysis – Where relevant partner with remediation teams to drive root cause analysis (RCA) to ensure corrective actions address underlying issues.
• Stakeholder Management – Liaise with senior stakeholders (Executive level) and, in relation to regulatory issues, liaise closely with Regulatory Relations, for example securing proactive engagement and mobilization of remediation programs where required, coordinating input into and providing feedback where relevant and in particular on response letter(s) and engagement with regulators in accordance with Regulatory Relations policies.
• Reporting and Governance – Produce ‘Board and regulator-ready’ reporting, including tracking Corrective Action Plans, KPIs and milestones, and provide updates on risk status to senior management and relevant stakeholders. Ensure alignment of Corrective Action Plans to facilitate consistent tracking and reporting into Steering Committees, ROC and Board level committees.
• Remediation Procedure – own/maintain the procedure; coordinate and collaborate with key stakeholders in the end-to-end remediation process to ensure adherence to the procedure.
• Evidence Collection – Facilitate the collection of documentation to support response letter(s).

What we are looking for: 

Required Knowledge and Experience

Experience – 7+ years’ experience in management of remediation projects, compliance, risk management, or audit, particularly with financial services, insurance, or highly regulated environments

Regulatory Knowledge – Deep understanding of regulatory frameworks (e.g., Regulation HH, CPMI-IOSCO, PFMI) and experience with regulatory change management

Project Leadership – Proven capability to lead complex remediation projects, managing budgets, resources, and timelines

Technical Knowledge – Experience with risk assessments, data lineage, control testing, and evidence mapping

Key Skills:

Communication – Exceptional written and verbal communication skills, able to produce clear, concise, ‘board and regulator-ready’ documents

Influence – Strong ability to hold action owners accountable and influence senior leadership in high-pressure, fast-paced environments

Analytical – Strong problem-solving skills to manage ambiguity and analyze large, complex data sets

Typical Qualifications

Bachelor’s degree in finance, law, accounting or a related field

Relevant certifications (e.g., CPA, CIA, risk, project management certifications) are advantageous