Distributor Operations Analyst 2

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Hollister Incorporated is seeking a Distributor Operations Analyst 2 in Libertyville, IL to administer distributor chargebacks, ensure accurate pricing and contract information, and process data into the Pricing System (Vistex). The role partners with distributors and internal teams to resolve disputes and continuously improve pricing and chargeback processes, with responsibilities split roughly 70% chargebacks, 20% buying group/distributor accounts, and 10% process documentation and improvements. Ideal candidates hold a BA/BS in Accounting, Business or Finance with 3+ years of experience, including 2+ years in healthcare pricing or contracts, and strong Excel, SAP and BW skills; Vistex experience preferred. To apply, tailor your resume to show dispute resolution, data accuracy, and collaboration. The base pay ranges $60,000-$85,000 plus comprehensive benefits.

We Make Life More Rewarding and Dignified 

Location: ​Libertyville​
Department: ​Finance 

Summary:

The Operations Analyst is responsible for administering chargebacks for distributors and wholesalers to ensure accurate and timely chargebacks.  This role will work closely with distributors to ensure contract information is communicated appropriately and resolve any outstanding chargeback disputes.  The role will also review, analyze, and process pricing and membership information into the Pricing System (Vistex). This position will communicate any pricing adjustments with all respective areas on a daily basis while ensuring accuracy and timely execution. The Operations Analyst will also work with cross-functional teams to continuously improve and streamline the pricing and chargeback processes.

Responsibilities:

Analyze, Process, and Maintain Chargebacks – 70%

• Accurately analyze and process chargeback submissions, audit accounts, resolve, reconcile, maintain databases, and send out monthly reports
• Upload distributors files into Pricing Administration System (Vistex)
• Establish and maintain contact with the distributors and wholesalers as a key business partner to resolve chargeback issues and any other issues
• Work with Distributors to collect all outstanding chargeback balances
• Collaborate with internal Accounts Receivable to resolve all open AR lines related to distributor chargebacks
• Identify, analyze, and resolve class of trade matters by collaborating with CMT
• Address and/or escalate issues with contract pricing disparities
• Monitor Pricing Operations mailbox and address distributor-pricing requests

Assists Maintaining Buying Group Memberships and Distributor Accounts – 20 %

• Continuous investigation and maintenance for existing GPO members and distributor accounts to ensure accurate pricing
• Work with the sales organization and pricing and contracts staff to resolve moderately complex issues and discrepancies.

Additional responsibilities – 10 %

• Assist in the development of documentation for the Hollister Pricing System and develop Standard Operating Procedures
• Identify, recommend, and implement process improvements and new techniques in assigned areas of responsibility
• Collaborate with Accounts Receivable, Customer Service, Marketing, Sales, and National Accounts on inquiries

Requirements:

• B.A./B.S. degree in Accounting, Business, Finance, preferred
• 3+ years overall business experience
• 2+ years experience in healthcare industry, in contract/pricing management, preferred
• Business Knowledge of medical device industry, product flow and reimbursement
• Medical device pricing and contracting, chargeback payment processes
• Strong communication, analytical, critical thinking, interpersonal and problem solving skills
• Detail oriented and ability to prioritize tasks and work independently
• Proficiency in Microsoft Suite, particularly Excel
• SAP knowledge, preferred
• Proficiency with Business Information Warehouse (BW) or similar

Benefits Statement

Our Total Rewards package in aggregate is above market and includes competitive pay, paid time off programs, peer-to-peer recognition, health and life insurance, wellness programs and incentives, and generous retirement savings.​

• The anticipated base pay range for this position is $60,000 - $85,000 yearly. The actual salary varies based on applicant's location, education, experience, skills, abilities, and other legitimate business factors.​
• If applicable: This position is also eligible to participate in the Hollister Secure Start Bonus Plan.
• The Company’s health and welfare benefits include medical, prescription, dental, vision, spending/savings accounts, disability, company paid (parental and caregiver) leaves, statutory leaves/disability programs, accident, life, wellbeing, education assistance, adoption assistance, and voluntary benefit programs. ​
• The Company’s 401(k) Retirement Savings Plan includes: auto-enrollment, ROTH, vesting and eligible participants “safe harbor” matching contributions. ​
• The Company’s paid time off benefits include: 11 paid holidays, paid vacation based on length of service and exempt/non-exempt status, and sick days based on statutory requirements and/or exempt/non-exempt status. ​
• The Company’s additional benefits include: education assistance and adoption assistance benefit programs. 

About Hollister Incorporated
Hollister Incorporated is an independent, employee-owned company that develops, manufactures and markets healthcare products worldwide. The company spearheads the advancement of innovative products for ostomy care, continence care and critical care, and also creates educational support materials for patients and healthcare professionals. Headquartered in Libertyville, Illinois, Hollister has manufacturing and distribution centers on three continents and sells in nearly 80 countries. Hollister is a wholly owned subsidiary of The Firm of John Dickinson Schneider, Inc., and is guided both by its Mission to make life more rewarding and dignified for people who use our products and services, as well as its Vision to grow and prosper as an independent, employee-owned company, and in the process, to become better human beings.

EOE Statement
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Job Req ID: 36363