Doorways Case Worker Mackay

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Join The Salvation Army as a Doorways Case Worker in Mackay, a max-term part-time role (22.8 hours) delivering trauma-informed, person-centred support to people facing financial stress. You will develop strength-based case plans, connect clients to services, and collaborate with Corps Officers and volunteers to break cycles of poverty. Ideal candidates hold a Diploma in Community Services or equivalent with experience helping vulnerable people, have a Blue Card (QLD WWCC), and a valid driver’s license with access to a comprehensively insured vehicle. To apply, tailor your resume and cover letter with concrete examples of goal setting and resilience building, and include Working with Children Check and National Police Check. Questions: Scott Allen at [email protected].

ABOUT US

The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities.  We believe in doing good that transforms lives and futures for the better.  It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity.

Position title:  Case Worker
Classification:  SCHADS Level 4
Location :  Mackay
Status: Max term – PART TIME 22.8 hours

Join Us as a Doorways Case Worker – Help Break the Cycle of Poverty

As a Doorways Case Worker, you’ll walk alongside people doing it tough, helping them build the skills and resilience to create real, lasting change.

Why this role matters:

The Salvation Army (Salvos) Doorways model of care provides holistic financial support to individuals and families seeking short-term financial assistance and ongoing financial management support services. The Doorways Team provide person-centred trauma-informed care, facilitate short-term financial assistance, and walk side-by-side with participants as they build the skills and knowledge to break the cycle of poverty.

About the role:

Reporting to the Doorways Regional Manager (DRM), the Doorways Case Worker is responsible for providing case work support to community members who request material assistance and to those who would benefit from more specialized assistance.

You will provide support, guidance and encouragement within a case work setting, to community members who are wanting to make positive changes in their life.  You will have the ability to explore with community members the deeper issues that have been contributing to their presenting situation, with a view to building longer term capacity and resilience.

How you will make an impact:

• Provide compassionate, person-centred support to community members seeking material aid or ongoing case management.
• Develop strength-based case plans and work with individuals to set and achieve meaningful goals.
• Address the root causes of financial stress through trauma-informed and practical support.
• Collaborate with Corps Officers, volunteers, and local partners to deliver integrated services.
• Connect people with community resources and services to build long-term stability and independence.
   

What will you bring:

• Hold a Diploma in Community Services (or similar) or have equivalent experience.
• Experienced in working with vulnerable people facing complex challenges like financial hardship, housing instability, mental health, or substance use.
• Strong communicator with the ability to build trust and motivate others.
• Hold a valid Blue Card (QLD WWCC)
   
• Valid driver’s license, a comprehensively insured vehicle and willingness to use for work-related purposes (mileage paid for work-related travel).
   
• Resilient, adaptable, and capable of managing unpredictable situations with empathy and professionalism.

What we offer:

The Salvos offer eligible employee's a well-balanced package of meaningful benefits including:  

• Salary packaging up to $15,900 tax free + $2,650 meal entertainment benefit. 

• Generous Paid Parental leave for primary (12 weeks) & secondary carers, Purchased Leave Scheme (up to 8 weeks) and 5 days paid leave per year to experience working in other TSA programs or activities. 

• Access to EAP and health & wellness initiatives incl Fitness Passport 

• Ongoing training and development opportunities that enhance on the job skills and proficiency. 

• Rewarding and fulfilling purpose driven careers that have positive and sustainable / social impacts. 

About us 

The Salvation Army (Salvos) is a Christian movement and one of Australia's largest and most-loved charities.  We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, the Salvos are always there providing support, safety, community, and opportunity. 
 

How to apply:

If you’re driven to help others and want a career that truly matters, apply now with your resume and cover letter. For any questions about the role, contact Scott Allen, Doorways Regional Manager at [email protected]

Applications will close as soon as a suitable candidate is secured.  

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people.

The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check.

We value Integrity, Compassion, Respect, Diversity, and Collaboration