DPG_Project Delivery Support Services.Senior Executive – Handover Delivery

JobsCloseBy Editorial Insights

DPG Project Delivery Support Services at Jumeirah Group seeks a Senior Executive for Handover Delivery to coordinate DLP issues during defects, ensuring a smooth community handover. You will manage DLP documentation, maintain channels with homeowners and contractors, and track SLAs to minimize delays. The role emphasizes rigorous snag management, site inspections, and a log for all DLP and snag activity. Ideal candidates have 3-5 years in handover and defect management in construction or real estate, Diploma in Engineering or Construction Management, and MS Office, communication, and negotiation skills. To apply, show measurable outcomes in handover speed, defect closure, and documentation with stakeholder examples.

Job Purpose 

The job holder will be responsible to co-ordinate and follow up on DLP (Defect Liability Period) issues to minimize delays and ensure a smooth community handover experience.

Key Accountabilities:

• Assist the team with DLP documentation to ensure accurate, complete, and compliant records are maintained for Data Loss Prevention purposes
• Establish clear communication channels with homeowners, contractors, and internal teams throughout the process to facilitate a smooth and transparent workflow by keeping all stakeholders informed and engaged.
• Proactively follow up with DLP contacts and ensure timely completion within SLAs to minimize delays and inconvenience.
• Monitor timelines and ensure defects are addressed within agreed-upon service levels. 
• Proactively address community management concerns throughout handover and DLP, exceeding expectations and building positive relationships.
• Rigorously ensure snags are addressed to the highest standards, prioritizing critical issues, and coordinating repairs with contractors to exceed stakeholder’s expectations.
• Actively track and manage snags onsite, conducting thorough inspections, documenting discrepancies, and proactively identifying potential delays to ensure smooth progress.
• Conduct meetings with contractors to build strong relationships, discuss progress, address concerns, and create a collaborative environment conducive to swift snag resolution.
• Conduct site visits when necessary to personally assess complex issues, investigate concerns and expedite case closure.
• Maintain a meticulously updated log for all projects, serving as a central repository for tracking all DLP and snag cases, enabling efficient data analysis, progress monitoring, and proactive issue identification.
• Perform periodic inspections for the projects to ensure that the work is being performed as per the benchmark units and approved details.
• Undertake any other tasks assigned time to time by the Line Manager, demonstrating flexibility and willing ness to contribute to team’s overall success.

Qualifications, Experiences, Skills:

• Diploma in Engineering/ Construction Management; Bachelor’s degree preferred
• Minimum 3-5 years of experience in handover and defect management processes within a construction, property management, or Real estate development company.

Job Specific Skills:

• Proficient in Ms. office suite 
• Proficient in DLP procedures, defect identification
• Excellent Communication and negotiation skills
• Ability to negotiate effectively. 
• Organization and Time Management
• Problem solving
• Attention to detail
• Quality Control
• Ability to built rapport and maintain positive relations with diverse stakeholders
• Ability to handle Customer inquires and address concerns professionally and efficiently.
• Execution & Delivery: Result oriented, ensures operational excellence in areas of responsibility and delivers best results. Takes active ownership of problems and provide timely and result focused solutions. Remains outcome-driven.
• Accountability: Take ownership of responsibility and be responsible for the consequences of work output.
• Team Work & Collaboration: Fosters a culture of trust, collaboration and support. Works collaboratively both within one’s own function and across functions to achieve Company goals.
• Customer Service Orientation : Develop and maintain strong external and internal customer relationships by identifying and anticipating customer needs and responding to them by maintaining long term relationship.