[Dubai] Customer Service Rep

직무 개요

This position is responsible for achieving of shipment of monthly/yearly planned forecast of Can-Stock and providing a high level of customer satisfaction and services through a close contact with internal and external stakeholders.

책임 및 자격

[Main Responsibilities]

• Ensuring the delivery, shipment of sales target by the strategic plans.
• Monthly forecast management and support align with internal stakeholders. Follow up with customers for POs to support the forecast.
• Conduct order management (order input, production/inventory control) and analysis of demand, supply, inventory, etc for direct sales and Soft Tolling.
• Handling export documentation, which includes LC documentation.
• Weekly delivery and shipping schedule update to customers
• Act as a first responder to customers’ needs to achieve a high level of customer satisfaction.
• Preparation of monthly reports to customers & MIS reports for management.

[Qualification]

• Bachelor’s degree and above
• Team player and ability to work in a multicultural environment.
• Minimum 2 years of experience in Novelis in Commercial, Customer service, Operational or Financial roles
• Good communication and interpersonal skills with various stakeholders. Good command of English in both written and spoken form
• Proficient in MS Office programs.
• Positive mindset and ability to work with Commercial and Technical stakeholders across various levels at customer locations and internally within Novelis

위치 프로필

Novelis’ MEA office is located in Dubai UAE and delivers premium material solutions and technical services to our customers in the Middle East Africa and India (MEAI). The office facilitates aluminum can stock sales trading scrap procurement and technical services in the region. As a pioneer in MEAI Novelis is located in the Financial Center of Dubai in close proximity to its customers.