Duty Manager

JobsCloseBy Editorial Insights

Novotel Sunshine Coast Resort seeks a Duty Manager to lead Front Office, develop teams, manage guest feedback, and foster cross department collaboration in a busy resort setting backed by Accor. You’ll train and support your team, promote a safe inclusive culture, assist with recruitment, onboarding, rostering and payroll, and help deliver memorable guest experiences from check in to check out. The ideal candidate has proven hotel or resort leadership, strong interpersonal and negotiation skills, stays calm under pressure, and is flexible to a rotating roster including evenings weekends and public holidays. To apply, tailor your CV to show leadership impact on guest satisfaction and staff development, include metrics, and illustrate alignment with Accor values and inclusion.

Company Description

Join us at Novotel Sunshine Coast Resort and Sunshine Coast Convention Centre, one of the region’s premier destinations, where nature and hospitality blend effortlessly. Nestled between the pristine Maroochy River and golden beaches, our resort features over 370 stylish rooms, a sparkling pool, a vibrant lagoon for water activities, and a world-class convention centre hosting up to 1,400 guests. Here, we create unforgettable moments inspired by the vibrant Sunshine Coast lifestyle, fostering an environment where people grow, connect, and thrive together.

We’re more than just a resort - we’re a dedicated, high-performing team driven by heart, purpose, and creativity. Backed by the global strength of Accor, we hire for personality and train for skill, because it’s our people who create exceptional experiences. Join us and play a vital role in supporting seamless operations and delivering memorable guest experiences in a stunning setting. Your story here becomes part of something bigger, as we seek opportunity, connect with meaning, and make a lasting impact.

Job Description

Take on an exciting leadership role at Novotel Sunshine Coast Resort, where each day presents new opportunities and challenges. As Duty Manager, you’ll be a key leader in ensuring the smooth daily operations of the resort, training and supporting your team to deliver exceptional service. You’ll cultivate a culture of collaboration, growth, and genuine care - making a meaningful impact every day.

Responsibilities:

• Lead and support the Front Office team to deliver memorable guest experiences and manage guest check-in/check-out process.
• Develop team members to reach their full potential and maintain service excellence.
• Manage guest feedback with confidence, turning challenges into positive outcomes.
• Foster clear communication and strong collaboration across departments.
• Promote a safe, inclusive, and values-driven workplace culture.
• Support recruitment, onboarding, rostering, payroll and continuous team development.

If you're energised by people, thrive in fast-paced environments, and are committed to service excellence, we want to hear from you!

Qualifications

We’re looking for motivated leaders who are passionate about growth, driven to elevate the guest experience, and ready to make a real impact within a high-performing team. If you thrive in a fast-paced resort environment and lead with purpose, we want to hear from you.

• Demonstrated leadership experience in a hotel or resort environment
• Strong interpersonal skills with a talent for building genuine connections
• Confident communicator with strengths in negotiation and relationship building
• Flexible, adaptable and calm under pressure in a dynamic environment
• Willingness to work a rotating roster including evenings, weekends, and public holidays

Additional Information

Why work for Accor?

Accor is one of the largest global hospitality businesses, with over 5400 Hotels across 110+ countries, the career development opportunities are endless.

Benefits Your Way

• Access to global accommodation and F&B discounts
• #LearnYourWay with a sophisticated modern training platform, which offers a constantly expanding database of free, industry focused training.
• Recognition of service anniversaries and Accor Tenure Milestones.

Our Commitment to Diversity & Inclusion.

• We are an inclusive employer, and our ambition is to attract, recruit, and develop diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you are most welcome to let us know.