Duty Manager

JobsCloseBy Editorial Insights

Minor Hotels is seeking an experienced Duty Manager to join Oaks Queenstown Shores Resort, a full‑time onsite role in Queenstown. You will lead the front office team to deliver warm, professional guest experiences, oversee daily tasks, manage guest arrivals and departures, and proactively resolve issues while upholding service standards across front office, housekeeping, food and beverage, and guest services. The ideal candidate has hotel front office leadership experience, solid cash handling and night audit knowledge, and outstanding organization and time management, with the ability to stay poised under pressure and follow safety protocols. To apply, tailor your CV to highlight leadership and guest recovery outcomes, confirm working rights in Australia or New Zealand, and align with Minor's values and benefits.

Company Description

Minor Hotels is one of Australasia’s largest accommodation providers, managing over 70 properties in the region and a global portfolio of 560 properties across more than 58 countries. Our brands, Anantara, Avani, Oaks, NH Hotels, NH Collection, nhow, and Tivoli, span six continents, including Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe, and South America. Joining Minor means partnering with a diverse, expanding global organisation offering boundless opportunities to thrive and succeed.

Our people are the heart of our success, and we are committed to investing in your skills to support your career growth and advancement. You’ll feel valued as part of a tight-knit team, united in delivering exceptional guest experiences and thriving in a company dedicated to fostering an outstanding workplace culture.

Job Description

Oaks Queenstown Shores Resort are looking for an experienced, professional and enthusiastic Duty Manager to join the on a full-time basis.

The moment a guest steps into our hotel you will make them feel at home with your welcoming and warm presence. You have the important job of working with your team and driving exceptional customer experiences.

Key Responsibilities Include:

• Lead and inspire the front office team to deliver outstanding guest experiences, ensuring each guest is welcomed with warmth and professionalism.
• Serve as a role model, sharing your expertise and driving the team to consistently uphold the highest standards of service excellence.
• Oversee the execution of daily tasks, ensuring they are completed with precision and efficiency.
• Manage guest arrivals and departures seamlessly, delivering a smooth and memorable check-in/check-out experience.
• Proactively address and resolve guest concerns with professionalism, ensuring a lasting impression of exceptional service.

Shift Details (subject to change):

• Rotating roster across Monday to Sunday
• Shift hours vary between 6.30am - 10.30pm 

Qualifications

To be successful in this role, you will possess the following qualifications and attributes:

• Demonstrated experience in supervising teams within a hotel front office environment, with proven leadership and staff development capabilities.
• Strong understanding of hotel operations across front office, housekeeping, food and beverage, and guest services.
• Extensive background in hospitality, ideally in hotel or resort settings, with a focus on maintaining exceptional guest service standards.
• Experience in cash handling, daily reconciliations, night audit processes, and revenue reporting.
• Highly developed organisational and time management skills with the ability to handle multiple priorities in a fast-paced environment.
• Strong customer service skills, with the ability to remain professional and positive in high-pressure situations.
• Awareness of workplace health and safety protocols, compliance standards, and security procedures relevant to hotel operations.
• Impeccable presentation and a polished, professional image reflecting the standards of the organisation.
• Fully committed to a dynamic work schedule, including the ability to work weekends, public holidays, and varying shifts to meet operational requirements.

Additional Information

At Minor Hotels, we value our people as the heart of our success. Joining Minor means, you’ll enjoy a rewarding package designed to support your professional growth, wellbeing, and work-life balance:

• Career Growth: Learning and development programs to boost your career.
• Exclusive Hotel Deals: 50% off stays at Minor Hotels in Australasia; 20% off for friends and family.
• Global Perks: International accommodation discounts across our hotel brands.
• Retail Rewards: Cashback and discounts at 400+ top retailers in AU/NZ.
• Experiences: Discounted entertainment and activities.
• Banking and Insurance: Exclusive health insurance offers and workplace banking benefits.
• Generous Leave: Parental and birthday leave.
• Wellness Boost: EAP and tailored wellness support.

Our people drive the success of our business; We are a dynamic organisation dedicated to delivering exceptional guest experiences. We invest in your skills and foster a workplace culture that celebrates innovation, collaboration, and personal growth.

Currently, we are only accepting applications from candidates who have working rights within Australia or New Zealand.