Duty Manager

JobsCloseBy Editorial Insights

Accor in Dubai is seeking a Duty Manager (full-time, onsite) to lead daily Front Office operations and deliver warm, efficient guest service. You will manage room allocations and special requests, process check-in and check-out, handle cashiering and night audit tasks, oversee walk-ins and calls, respond to guest inquiries, resolve complaints, manage keys and security, coordinate information and business center tasks, monitor occupancy and events, maintain logbooks, and ensure accurate handovers between shifts. The ideal candidate holds a university degree in hotel management, at least 3 years in a similar role, with strong leadership, communication, and training skills. To apply, emphasize hands-on front-office experience, guest recovery wins, team coaching, and adherence to Accor standards and Planet 21 initiatives, plus a clear path for growth within the property.

Company Description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

Job Description

• Prepare for daily arrivals in terms of room allocation, amenities and special requests of Guests.
• Register and process check in for all arrivals.
• Update and check guest information into the computer after a complete check in.
• Accountable for cashiering duties, foreign exchange transactions, night audits tasks and settlement upon Guests’ departure.
• Handles walk in counter reservation at all times and process call in reservation when room reservations section is closed.
• Provide friendly smooth courteous service to guest and respond promptly to all requests and inquiries at all time.
• Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up.
• Handle issuance of guest room key cards and ensure effective control for guest security.
• Check and convey message to Guests.
• Assist at the Information counter, Foreign Exchange, Night Audit and the Business centre, as and when assigned.
• To check the paymaster and feed back FOM.
• Review log book, verify outstanding and follow up pending. Identify if any special assignment for the day.
• Check Hotel situation, occupancy, functions, groups, MIPs/VIPs.
• File daily reception report and documents systematically
• At the end of the shift or the day, he has to communicate all information that the next shift has to know for a well running of the operations.
• Review and update Logbook
• Check equipments
• Be Smart, well groomed and maintain a friendly and cheerful disposition all the times
• Oversee the day to day operations
• Report regularly on happening to Asst. FO/FOM
• Monitor Employees performance/ Coaching
• Fire Procedure
• First Aid Procedures
• Handle guest complaints and take action
• Implement and coordinate the Front Office OSM
• Perform as per Standards and in line with the Rixos the palm procedures.
• Proper grooming at all times
• Attend training classes as per schedule
• Show fullest cooperation and respect within the team and other departments
• Is aware of the daily activities and has product knowledge of all the hotel facilities

Qualifications

• University Degree in Hotel Management
• Minimum 3 years in a similar role.
• Strong leadership, interpersonal and training skills
• Good communication and customer contact skills

Additional Information

What is in it for you:

• Employee benefit card offering discounted rates at Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21