Duty Manager

JobsCloseBy Editorial Insights

Accor Sofitel Adelaide invites a Duty Manager to provide operational leadership during shifts, ensuring smooth handovers, real time issue resolution, and a standout guest journey across all departments. Reporting to the Guest Services Manager, you will lead with calm confidence while maintaining safety and compliance. Essential criteria include luxury hospitality experience, strong cross level communication, Opera Cloud and Microsoft Office proficiency, and current RSA, RP, First Aid, plus a full driver’s licence. Full Australian working rights and 24/7 availability on a rotating roster are required. To apply, tailor your resume to showcase shift leadership and crisis resolution in a luxury setting, quantify guest outcomes, and confirm location and rights upfront.

Company Description

Be ready to elevate your skills and ability. Join our hotel community, and you can surpass your own expectations as well as those of our guests. We will encourage you explore innovative ways to enhance every guest experience, as you continue to master your craft. When you help us to achieve pioneering heights in luxury hospitality, your own excellence will shine through.

Job Description

Our Duty Managers provide operational leadership across the hotel. Reporting into the Guest Services Manager, the Duty Manager ensures the effective oversight of hotel operations during their shift, supporting all departments to deliver an exceptional guest journey while maintaining a safe and compliant workplace for team.

This role is critical in ensuring smooth handovers, effective communication between teams, and real-time resolution of guest and operational issues.

Qualifications

• Demonstrated luxury hospitality experience
• Ability to communicate effectively across all levels – from frontline to senior leadership
• Ability to lead hotel operations with calm confidence
• Skilled in Opera Cloud, Microsoft Office and reporting procedures
• Strong written and verbal communication
• Current RSA, RP, First Aid certification and full driver’s license
• Full availability over a 24/7 rotating roster
• Full, unrestricted Australian working rights

Additional Information

Thrive in our Sofitel community, with:

• Employee benefit card offering discounted accommodation and food & beverage discounts in Accor properties worldwide
• Up to 50% discount on meals at Sofitel Adelaide
• Family & Friends accommodation discounts
• Learning programs through our Academies
• Fully laundered uniform provided
• Free 24 hour access to our Employee Assistance Program
• Opportunities to develop your talent and grow within our property and across the world!
• Ability to make a difference through our corporate social responsibility activities

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent

Special note:

Only applicants currently located in Australia with full Australian working rights will be considered.