Duty Manager

JobsCloseBy Editorial Insights

Accor seeks a proven Duty Manager for Sofitel Al Hamra Beach Resort in Ras Al Khaimah to lead daily operations across departments, supervise shifts, resolve guest inquiries with empathy, conduct briefings, and make decisive decisions during crises while upholding safety and service standards. The role also involves monitoring metrics, coordinating with teams, assisting with rosters and recruitment, and driving continuous improvement in a collaborative, inclusive culture. Requirements include 3+ years in hospitality operations, shift leadership experience, strong PMS and MS Office skills, excellent communication, financial acumen, and 24/7 flexibility. To apply, tailor your resume to show impact on guest satisfaction, budget control and staff development, with specific crisis and problem solving examples.

Company Description

Sofitel Al Hamra Beach Resort

Job Description

We are seeking an experienced and detail-oriented Duty Manager to join our dynamic team in Ras Al-Khaimah, United Arab Emirates. In this pivotal role, you will oversee daily operations, lead our team with empathy and assertiveness, and ensure exceptional service delivery across all departments. As a Duty Manager, you will be the backbone of our organization during your shifts, making decisive decisions, resolving challenges efficiently, and fostering a collaborative environment where excellence thrives.

• Supervise and support operational teams across all departments, providing coaching and mentorship to ensure consistent service excellence and adherence to company standards
• Lead and manage daily operations during assigned shifts, maintaining organizational efficiency and responding promptly to operational needs
• Handle guest inquiries, requests, and complaints with empathy and professionalism, ensuring timely and satisfactory resolution while maintaining transparent communication
• Conduct team briefings and departmental meetings to communicate hotel updates, policies, and procedures effectively
• Make decisive operational decisions and manage crisis situations with resilience and analytical thinking, prioritizing guest safety and satisfaction
• Monitor and analyze operational metrics, revenue reconciliation, and financial procedures to support organizational goals
• Coordinate seamlessly with all hotel departments to ensure smooth operations and integrated guest experiences
• Assist with roster preparation and scheduling to meet operational requirements while maintaining labor budget efficiency
• Support recruitment, onboarding, training, and performance development initiatives for team members
• Ensure compliance with health, safety, privacy regulations, and company policies across all operational areas
• Monitor equipment and facilities, reporting maintenance requirements promptly to prevent service disruptions
• Participate in continuous improvement initiatives and contribute innovative solutions to enhance operational efficiency
• Work flexible 24/7 shifts as required to maintain round-the-clock operational excellence
• Foster an inclusive, positive, and high-performing team culture that motivates staff and promotes professional growth

Qualifications

• Diploma in Hospitality Management, Business Administration, or related field (preferred)
• Minimum 3 years of relevant experience in hospitality operations, hotel management, or similar corporate operational environment
• Proven experience in shift management, team supervision, and leadership within a fast-paced operational setting
• Strong proficiency with property management systems (PMS) and hotel operational software
• Excellent working knowledge of Microsoft Outlook and Microsoft Office suite
• Exceptional communication and interpersonal skills with the ability to interact effectively with diverse teams and guests
• Demonstrated crisis management and problem-solving abilities with strong analytical skills
• Financial acumen with understanding of revenue management, reconciliation, and budget management
• Knowledge of health, safety, compliance, and regulatory requirements in hospitality operations
• Strong organizational and time management skills with the ability to prioritize multiple tasks efficiently
• Ability to work flexible 24/7 roster schedules, including nights, weekends, and holidays
• Conflict resolution and negotiation skills with a customer-focused mindset
• Proficiency in incident reporting, documentation, and record-keeping
• Resilience, adaptability, and the ability to remain composed under pressure
• Commitment to continuous learning and professional development