Duty Manager

JobsCloseBy Editorial Insights

Millennium Hotels and Resorts MEA is looking for a Duty Manager in Dubai to lead shift operations, coordinating front desk, housekeeping and security teams, resolving guest concerns, and upholding service standards across the property. You’ll supervise check-ins and check-outs, enforce policies, monitor cleanliness of public areas, and manage emergencies with calm, clear communication. The role emphasizes leadership, cross department collaboration, incident reporting, training new colleagues, and rigorous record keeping for every shift while ensuring health and safety compliance. To apply, tailor your CV to prove multi departmental supervision, guest issue resolution, safety and EH&S credentials, measurable improvements in guest satisfaction, and a proactive improvement mindset.

As a Duty Manager, your responsibilities include managing colleagues, ensuring efficient service delivery, and handling any guest concerns or issues that may arise. With a focus on maintaining high standards and a seamless guest experience, you will be a key point of contact for both guests and colleagues while maintaining a positive and well-functioning environment throughout the duration of your shift.

Key Job Responsibilities:

• Oversee day-to-day operations of the hotel during assigned shifts, ensuring a smooth and efficient workflow.
• Manage and coordinate colleagues across various departments, including front desk, housekeeping, and security.
• Address and resolve any guest concerns, complaints, or issues in a prompt and effective manner.
• Ensure adherence to hotel policies and procedures during your shifts.
• Monitor and maintain overall cleanliness and presentation of public areas.
• Supervise and support front desk operations, including check-ins, check-outs, and guest interactions.
• Collaborate with other departments to facilitate effective communication and coordination.
• Handle emergency situations or unexpected incidents, taking appropriate actions and communicating with relevant parties.
• Provide guidance and support to colleagues, fostering a positive and productive work environment.
• Conduct regular inspections of facilities to ensure they meet established standards.
• Assist in training and onboarding of new colleagues.
• Maintain accurate records of activities, incidents, and guest interactions during your shifts.
• Ensure compliance with health and safety regulations.
• Collaborate with management to implement improvements and enhancements to overall operations.
• Stay informed about industry trends and best practices in hotel management.
• Uphold environmental, health, and safety standards in alignment with organizational policies.
• Adhere to the company’s environmental, health, and safety procedures and policies.