Duty Manager - Cleveland Sands

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Australian Venue Co’s Cleveland Sands Hotel is looking for an energetic Duty Manager to join our leadership team. This full-time onsite role involves leading front-of-house teams, managing shifts, upholding service standards, resolving guest concerns, coaching staff, and ensuring RSA, RSG, gaming compliance, cash handling and venue security processes, in close partnership with the Venue Manager to drive operational excellence. To apply, highlight hospitality leadership with measurable results, calm problem solving under pressure, and strong communication. Confirm current RSA and RSG certifications (QLD) and any gaming experience, and show your availability for a rotating roster including nights, weekends and public holidays. Demonstrate why you want to grow with Australian Venue Co

Lead the Floor. Drive the Experience.

Cleveland Sands Hotel is looking for an energetic and hands-on Duty Manager to join our leadership team. If you're passionate about hospitality, thrive in a fast-paced environment, and enjoy leading teams to deliver exceptional guest experiences, we'd love to hear from you.

As a Duty Manager, you'll play a key role in the day-to-day operations of the venue, ensuring service standards are maintained, teams are supported, and guests leave wanting to return.

What You'll Be Doing

• Leading and motivating front-of-house teams across the venue
• Managing shifts and ensuring smooth daily operations
• Delivering exceptional customer service and resolving guest concerns
• Supporting team development, coaching, and performance
• Maintaining compliance with RSA, RSG, gaming, and venue procedures
• Managing cash handling, reporting, and venue security processes
• Working closely with the Venue Manager to drive operational excellence

What We're Looking For

• Previous experience in a Duty Manager, Supervisor, or Team Leader role within hospitality
• Strong leadership and communication skills
• A passion for delivering outstanding guest experiences
• Ability to remain calm and effective in a busy environment
• Availability to work a rotating roster including nights, weekends, and public holidays
• Current RSA and RSG certifications (QLD)
• Gaming experience highly regarded

Why Join Us?

• Opportunity to grow your career with one of Australia's leading hospitality groups
• Supportive leadership team and positive workplace culture
• Ongoing training and development opportunities
• Staff discounts and employee benefits
• Dynamic venue with a strong local community presence

If you're ready to take the next step in your hospitality leadership career, apply now and become part of the team at Cleveland Sands Hotel.