Duty Technician

JobsCloseBy Editorial Insights

Accor is hiring a Duty Technician at Sofitel Gold Coast Broadbeach for a full-time hands-on maintenance role in a luxury hotel. You’ll manage maintenance across guest rooms, respond to requests via Hub OS, perform preventive tasks, and troubleshoot HVAC and related systems. You’ll also check plant rooms and safety equipment, escalate complex repairs to contractors, and maintain records in line with WHS standards. Ideal candidates bring hands-on hotel or facilities maintenance experience, exposure to electrical, plumbing, HVAC or refrigeration, a reliable solutions mindset, strong communication and a flexible roster. To apply, tailor your resume to highlight on-site maintenance, safety credentials and contractor coordination; include your availability and Australian rights, and how you contribute to guest experience.

Company Description

Sofitel Gold Coast Broadbeach is a five-star luxury hotel with 296 elegantly appointed rooms and suites, two heated swimming pools, a renowned restaurant, vibrant bar, and a lively gaming lounge. Just steps from the golden sands of Broadbeach, our property blends French sophistication with the relaxed energy of the Gold Coast. Behind the scenes our engineering team ensures every detail, from guest rooms, to pools, and public spaces,  operates seamlessly to deliver an exceptional guest experience.

Job Description

A practical, hands-on maintenance role in a luxury hotel environment. This is a true on-the-tools position, supporting the day-to-day maintenance of the hotel and responding to maintenance requests as they arise. You’ll play a key role in keeping guest rooms, public spaces and back-of-house areas running smoothly, while assisting with preventative maintenance programs.

Key Responsibilities

• Respond to guest and colleague maintenance requests in a timely and professional manner utilising Hub OS.
• Carry out routine preventative maintenance across guest rooms, public areas and back-of-house.
• Assist with basic troubleshooting and repairs across HVAC, plumbing, refrigeration and mechanical systems.
• Conduct regular checks of plant rooms, safety equipment and essential hotel infrastructure.
• Escalate and support more complex repairs by coordinating with contractors and external trades.
• Ensure all work is completed in line with WHS requirements and hotel safety standards.
• Maintain clear, accurate records of maintenance tasks and completed works.

Qualifications

What you will bring to the role:

• Practical, hands-on experience in a hotel, facilities or building maintenance environment.
• Exposure to electrical, plumbing, HVAC, refrigeration or mechanical systems (trade qualification welcomed but not essential).
• A reliable, solutions-focused approach with the ability to follow instructions and work independently when required.
• Strong communication skills and a professional attitude when interacting with guests and colleagues.
• A safety-first mindset and the physical capability to carry out manual tasks.
• Flexibility to work a rotating roster including AM/PM shifts, weekends and public holidays.

Additional Information

Thrive in our Sofitel Gold Coast Broadbeach community: 

• A chef prepared meal complimentary on every shift
• Laundered uniforms to have you looking and feeling your best
• A complimentary Sofitel night’s stay each year, including breakfast, to celebrate your work anniversary
• Global discounts across Accor hotels, restaurants, and experiences
• An additional paid day off during your birthday month
• Personalised reward program curated to suit your lifestyle
• Discounted onsite parking, secure bike storage, and convenienct access to public transport
• Walking distance to Broadbeach’s best dining, shopping, and coastline
• Leaders who invest in your development, coaching, and long-term career
• A global brand setting standards for French luxury hospitality

Apply now and shape the future of your hospitality career with Sofitel.
Full Australian working rights are required for this position with the ability to work an average of 38 hours per week.

Our commitment to Diversity & Inclusion:

We’re proud to be an inclusive employer that celebrates diversity in all forms. If you require adjustments during the recruitment process, we welcome you to let us know so we can support you.