Dynamic Server Support

JobsCloseBy Editorial Insights

Dynamic Server Support at Worldwide TechServices is a full-time, on-site role in South Holland, IL that focuses on repairing and troubleshooting desktops, laptops, Desk Side Support equipment, ESF, and servers, with direct client interaction to resolve issues quickly. The ideal candidate typically has technical school certification or equivalent with 0-2 years of relevant experience, keeps OEM certifications current, and holds a valid driver’s license for travel to client sites, including long distances and occasional overnights; you must be able to lift up to 50 lbs and carry a basic repair toolkit. Responsibilities include meeting SLAs, documenting calls and real-time reports, asset control, and safety compliance. To apply, tailor your resume to show hands-on repair and customer-service successes, highlight travel readiness and real-world examples of issue resolution, and craft a concise cover letter that conveys a customer-first mindset.

Company Description

Worldwide TechServices is a global leader in delivering technology services and solutions to the world’s most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world’s leading technology providers, outsourcers, large and small businesses and consumers.

Job Description

Dynamic Server Support is a senior position that performs tasks related to the repair of a variety of client products. Performs basic, moderately complex, and complex troubleshooting activities for desktops, laptops, Desk Side Support, ESF, and Servers. Interacts directly with clients to address technical issues and respond to them timely and accurately.

Responsibilities

• Provide customer support for designated equipment
• Answer client questions in a professional manner
• Accept and deliver all service calls assigned within the established service level agreement for each client
• Meet established customer service satisfaction criteria as outlined in established guidelines and policies
• Complete all administrative tasks associated with each call as documented in established policies and guidelines
• Complete real-time reporting of all calls as documented in established policies and guidelines
• Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client
• Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements
• Report all activity in an accurate and timely manner
• Understand all Safety policies and guidelines and work within the guidelines of policies daily
• Additional requirements may exist if offer of employment is extended
• Other duties may be assigned to meet business needs

Qualifications

Education and Experience:

• Typically requires technical school certification or equivalent and 0-2 years of relevant experience
• Previous customer service experience is a plus

Certifications and/or Qualifications:

• Maintain all required OEM Certifications as directed by Management
• Knowledge of relevant software and hardware
• Valid Driver’s License and reliable transportation with valid registration and adequate insurance

Skills:

• Ability to communicate regarding technical issues with clients
• Ability to drive to client locations
• Ability to drive long distances, and occasional overnight assignments within other geographies
• Ability to lift and or move various computer equipment up to 50 lbs.
• Must own a basic repair tool kit

Additional Information

All your information will be kept confidential according to EEO guidelines.