E-Commerce Safety Communications Manager

JobsCloseBy Editorial Insights

TikTok is seeking an E-Commerce Safety Communications Manager to join our Trust and Safety Communications Team in London onsite, with flexibility to be based in San Jose or New York. You will partner with Product, Trust and Safety, Legal and Public Policy to develop campaigns that clearly communicate TikTok Shop safety. The role covers campaign strategy, proactive storytelling, media relations, cross-functional counsel, crisis and issue management. The ideal candidate has a proven track record in safety or trust communications, media relations and spokesperson training, and cross-functional collaboration. To apply, tailor your resume to highlight ecommerce campaigns with measurable outcomes, include crisis and policy experience, and show location flexibility.

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About the Team
This role sits within our Global Trust and Safety Communications Team. You will work closely with cross-functional partners in Product, Trust and Safety, Legal, and Public Policy to develop and execute global communications campaigns.

About the Role
We are looking for a creative and experienced communications professional to support our Trust & Safety storytelling around our e-commerce platform, TikTok Shop. This role will be critical in developing and executing global communications campaigns that proactively tell the safety story of TikTok Shop. This role can be based in the San Jose, New York or London.

Responsibilities
- Global Campaign Strategy: Develop and execute communications campaigns that build brand trust and highlight our commitment to safety TikTok Shop.
- Proactive Storytelling: Create blog posts, media pitches, and launch materials to amplify global announcements regarding our e-commerce initiatives.
- Media Relations: Act as a primary contact for media on safety related issues, and train spokespeople for interviews, panel events and presentations.
- Cross-Functional Counsel: Provide communications guidance and approvals to teams across the business, helping to communicate our commitment to safety across some other monetized products.
- Crisis & Issue Management: Support the press office in managing media inquiries and communications regarding regulatory developments or policy escalations related to TikTok Shop