Education Associate

JobsCloseBy Editorial Insights

Miral Experiences is seeking an Education Associate to engage guests, share educational facts at attractions, and keep knowledge current while guiding inquiries and providing service recovery when needed. The role emphasizes proactive, friendly guest interactions, preparing educational materials, maintaining safety and compliance with HSE policies, and promoting park products and activities. Candidates should have at least a high school diploma or degree, one year in customer service, an outgoing personality, excellent English communication, and basic instructional design and MS Office skills, with zoo or theme park experience a plus. Tips for applying: tailor your resume to showcase guest-service excellence, educational material development, and safety awareness, highlight any instructional design or training experience, and demonstrate ability to work onsite in the UAE.

The job scope includes: 

• Proactively interacts to all guests in a friendly and professional manner
• Delivers the education facts on the assigned attraction/exhibit
• Maintains theme park’s knowledge to provide updated information to the guests
• Handles guests concerns and queries, provide appropriate resolution, and available and achievable service recovery as needed
• Prepares educational materials and maintains its professional appearance
• Ensures all departmental checklists are consistently completed and informs line manager for any tasks that requires action
• Fosters a culture of human and animal safety by following all safety policies and practices in accordance with HSE policy and department’s SOPs
• Promotes products, services and activities available to the guests
• Completes all required trainings and maintains professional development and competencies
• Maintains cleanliness and organization of the workplace for designated areas
• Performs other duties as assigned

To be considered for the role, you will need to have:

• High School Diploma / Bachelor’s Degree or equivalent experience
• 1 year of experience in customer service
• Experience in zoological and/or theme park setting is a plus
• Outgoing personality
• Excellent skills in customer/guest interaction
• Excellent English communication skills, verbal and written
• Basic knowledge of educational principles and instructional design models
• Basic computer skills, including MS Office applications

Interested in this opportunity? Apply now!