Emergency Teletriage Nurse or Paramedic

JobsCloseBy Editorial Insights

Whakarongorau Aotearoa is seeking an Emergency Triage Nurse or Paramedic to join the Ambulance 111 Emergency Call Centre team on site in Wellington or Auckland, delivering 24/7 teletriage support by phone and online with autonomy to apply triage skills and guide callers to appropriate care pathways. You should be a NZ Registered Nurse or Paramedic with a current practising certificate, three years post‑registration experience, and ideally two years in acute or primary care or teletriage. Excellent communication, calmness under pressure, and comfort with technology are essential. Align with mana taurite and our values Do the right thing, quality, better, shoulder to shoulder, and apply even if your background isn’t a perfect match.

Company Description

Ko wai mātou | About us

Whakarongorau Aotearoa (Whakarongorau), a social enterprise, is a digital health and social services organisation with a proven record of connecting people seamlessly with care when they need it.

Whakarongorau has the privilege of running free to the public, virtual health, mental health, and social services for the people of Aotearoa. We want to give everyone in Aotearoa the opportunity for wellness. We focus on the connected world of digital care, where we can help join all the dots, and select the right services, advice, support and help for the right need.

We use our healthy imagination to solve big problems by understanding the tiny ways that people are blocked from getting the care they deserve. Our imagination comes from our people and our partners and their drive to never give up.

Job Description

Join an energising environment working on site in the Ambulance 111 Emergency Call Centres in Wellington or Auckland. It's a fresh, connected approach to health care!

Whakarongorau Aotearoa is a fast-growing leader in Aotearoa New Zealand’s telehealth landscape. We bring together a range of national helplines, including supporting the crucial Ambulance 111 Emergency Call Centres.

Mō tēnei tūranga | About the role

As an Emergency Triage Nurse/Paramedic, you'll be offering essential health and well-being support and advice to people right across New Zealand. You'll join a dynamic and specialist team, working in shifts to provide 24/7 support over the phone and online for a range of healthcare services.

• This role will suit those attracted to working autonomously and independently to apply their well-honed triage skills.
• Provide secondary triage to patients who may not require an ambulance, however may need alternative care pathways or self care advice
• Triage patients over the telephone, to assess and help callers take appropriate action, or utilise the correct level of care for a given problem
• Give advice and support that respects backgrounds and cultures
• Comply with nursing or paramedic codes of conduct and best practice, including respecting patient confidentiality, privacy and individual needs
• Record caller information in our database and following our clinical guidelines and using decision support software

Qualifications

Mōu ake | About you

• NZ Registered Nurse or Paramedic with a current practising certificate.
• Background in paramedicine or general nursing with 3 years' post-registration experience
• Ideally, two years' experience in acute care, primary care or Teletriage
• Excellent communication skills
• Stay calm under pressure
• Confidence to work with technology, tools, and resources
• Must be able to work on site in an Ambulance 111 Call Emergency Call Centre in Wellington or Auckland
• Whakarongorau Aotearoa acknowledges Mana Māori and mātauranga Māori as a professional skill set

If you're excited about this role and think you have what it takes, but your experience doesn't align 100%, we still want to hear from you and would encourage you to apply. 

Additional Information

To tatou tikanga | Our Culture

Our staff are passionate people, each driven to contribute to better health outcomes, with a focus on high priority populations. We are focused on hiring kaimahi who live and work in the communities they serve.

Whakarongorau Aotearoa is committed to understanding and improving mana taurite (equal status) starts with the understanding of self and how we, as health professionals, think and behave each minute of each day to serve the health needs for Aotearoa.

We are committed to ensuring our workforce reflects the community we support.

Ō tātou uara | Our values

Our values underpin all we do, and how we do it. We are looking for people who align naturally with these values and will champion them:

• Mahia te mea tika / Do the right thing
• Hihiri e te kounga / Motivated by quality
• Ngākau nui ki te pai ake / Passion for better
• Pokohiwi ki Pokohiwi / Shoulder to shoulder