Engineer Field Service I-CAN

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Toshiba is seeking an Engineer Field Service I-CAN based in Edmonton, full time, onsite, with heavy domestic and international travel (over 50%). The role blends technical field troubleshooting with customer interaction, diagnosing and repairing Toshiba standard products, and delivering thorough reports to protect profitability and scope. You will perform startup and commissioning, inspections on simple nonstandard products, and provide technical support in the field and in house. Key requirements include Electrical Engineering or technical degree, 0-4 years in troubleshooting industrial power electronics, and experience with adjustable speed drives and AC induction motors; military power electrical training is a plus. To apply, tailor your resume to show field service results, readiness to travel, and clear documentation and communication with customers.

Toshiba International Corporation is a world leader in the design and manufacture of motors, motor controls and power electronics products. Many of these products are designed, built and tested in our 1,000,000 square foot state-of-the-art manufacturing facility in Houston, TX. We have developed a totally integrated manufacturing process from research and development, design, engineering, production and manufacturing to after-market service and sales & marketing. Toshiba differentiates itself from its competitors through its commitment to quality and reliability. We build products to perform in the most difficult conditions. From raw material to the finished product, we assure exacting quality, engineering excellence and stringent testing to meet domestic and international performance standards.

Job Summary:

The engineer uses technical knowledge along with interpersonal skills to understand customer and product issues, and propose solutions and execute repairs. Tasks include field and in-house troubleshooting, diagnosis and repair of products. Follow departmental procedures and prepare all necessary reports and documentation. May provide customer support assistance.

Responsibilities:

• Employee should expect to work and travel independently, follow all policies, and work with specific types of Toshiba products.
• Employee will maintain profitability by submitting thorough and detailed reports and expenses in a timely manner.
• Employee must understand and adhere to the scope of work assigned.
• Employee`s key responsibilities focus on Toshiba's standard products.
• Responsible for all customer interactions in the field to include customer specific reports, requests, and documentation regarding Toshiba's standard products.
• Employee must possess product knowledge to provide technical support on Toshiba`s standard products.
• Employee must be skilled in trouble shooting and repair of Toshiba`s standard products.
• Employee will perform startup and commissioning on Toshiba's standard products. Employee must be able to complete product inspections on Toshiba's simple nonstandard products.
• Ability to travel both Domestic and International

Preferences:

• Electrical Engineering, Associates degree or Technical degree
• Military power electrical training program is preferred
• Minimum of 0-4 years previous experience in troubleshooting and repair industrial power electronics.
• Experience with adjustable speed drives and/or AC induction motors is preferred

Travel:

• Over 50%