Expedited Solutions Coordinator

RJW Logistics Group is seeking an Expedited Solutions Coordinator for a full-time, hybrid role based in Perris, California. This position centers on rush and expedited orders that don’t fit within normal consolidation workflows, with you handling order processing, cross-team collaboration, and client-facing communication when expert evaluation and care are needed. The company has introduced an Employee Ownership Program that gives eligible staff a stake in the business, tying your work to the company’s ongoing growth.

The person in this role serves as a bridge between clients and internal teams, explaining options, timelines, and the best path to fulfill urgent requests. Strong data communication and an understanding of transportation lead times will help you determine the most effective fulfillment path and keep everyone aligned. If you enjoy turning around time-sensitive requests and driving customer satisfaction through precise coordination, this position deserves your attention.

If you’re drawn to proactive problem solving, clear client communication, and the chance to contribute to a growing program that shares ownership with staff, this could be a fit. The hybrid setup means you’ll split time between the Perris office and remote work, with a focus on accurate, timely service for high-priority shipments.

Racing the clock in Perris

In this role you’ll process rush and expedited order requests promptly while maintaining open client-facing communication. You’ll also work closely with internal teams to make sure expectations are met and timelines stay realistic, using established warehouse and transportation management processes to guide decisions. As an internal subject-matter expert for the client-facing Customer Account Management team, you’ll help drive quick, accurate resolutions that keep customers satisfied. Collaboration is daily input to Order Processing, Retail Consolidation, and Warehouse teams to execute time-sensitive requests without sacrificing accuracy, and you’ll take on reporting duties or other procedural tasks as assigned by the Manager of Expedited Logistics. You’ll be a point of reference for critical rush shipments, always with a focus on meeting customer needs and retention.

What you’ll bring to the team

Must-have requirements

• At least one year of relevant experience in logistics or expedited order support
• A high school diploma is required; college coursework or a degree is preferred

Nice-to-haves

• Familiarity with logistics data in software systems that support decision making
• Strong verbal and written communication abilities
• Solid problem-solving and the capacity to stay calm under pressure
• Ability to juggle multiple tasks with strong attention to detail
• General office management experience

Compensation and the practical details

The position offers an annual salary in the range of $70,000 to $75,000. RJW operates with a hybrid work model in Perris, California, meaning a mix of in-office and remote work. An important extra is the Employee Ownership Program, which provides employees with ownership shares that are issued yearly based on salary and at no cost to the employee. In addition to the ownership benefit, RJW provides a broad benefits package that includes medical, dental, and vision insurance, a 401(k) plan with matching, paid time off, sick days, disability coverage, and other Insurance options. The company also emphasizes flexibility and a supportive environment through this program and the broader benefits package.

Smart moves for this application

First, place the Expedited Solutions Coordinator title up front on your resume and highlight hands-on experience with rush or expedited orders, plus any work coordinating between customers and internal teams. Emphasize how you evaluated transportation lead times to pick the best fulfillment path and how you’ve used data to guide decisions.

Second, back up the must-have items with concrete examples. If you have 12 months or more in a similar role, describe a specific instance where you turned around a high-priority shipment and the result for the customer.

Third, be ready to talk about cross-functional collaboration. Prepare to explain how you’d work with Order Processing, Retail Consolidation, and Warehouse teams to deliver time-sensitive requests, including how you’d communicate timelines and constraints to clients.

Fourth, consider a thoughtful question to ask in an interview. A good example: how the internal SME role within the Customer Account Management team measures success for rapid resolutions and how that impacts customer satisfaction and retention.