Experience Design Designer

JobsCloseBy Editorial Insights

Water Corporation is seeking a permanent full‑time Experience Designer in Leederville, WA, to join the Customer Experience team. You’ll apply human‑centred and service design methods to research customer needs, identify improvement opportunities across journeys, design and test concepts, create future‑state journeys and service blueprints, and support delivery to measure outcomes while promoting waterwise behaviours. The role offers flexible work arrangements, wellbeing days, long service leave, competitive superannuation, and additional leave options, plus Indigenous cultural leave. To apply, provide a concise cover letter and resume that prove your degree and hands‑on HCD/service design experience, show actionable insights and measurable improvements, and demonstrate workshop facilitation. Apply by 14 August 2026; pre‑employment checks may apply. Onsite work required.

At Water Corporation, we pride ourselves on being more than just a workplace. Our community is made up of committed and energetic individuals who prioritise a healthy work-life balance and embrace a diverse and vibrant culture.

Currently, we have a permanent, full-time opportunity for an Experience Designer within the Customer Experience Business Unit. This role is ideal for an experienced service designer, customer experience designer or human-centred design practitioner.

About the role

As an Experience Designer, you'll join a team of practitioners working across complex customer and business challenges to uncover customer needs, shape future services and improve experiences across the end-to-end journey.

Working with stakeholders across the business you’ll apply human-centred design approaches to:

• Understand customer needs through research and insights
• Identify opportunities for improvement across journeys and services
• Design and test new service concepts and experiences
• Create service blueprints and future-state experiences
• Support delivery teams to implement and measure outcomes

It’s an exciting time in our Experience Design team as we tackle new challenges to meet the changing expectations of our customers and community, as well as help to drive adoption of waterwise behaviours among our customers. 

Who are we?

When you join Water Corporation, you play an important role for the people of WA. Our services are essential for life - everyday, millions of Western Australians rely on us to deliver and manage water across our state.

If you’re driven to make a meaningful contribution, you’ve come to the right place.

Real benefits that matter

• Real flexibility with options to work from home, 9-day fortnight, flexible work hours
• Two well-being days each year to do whatever you need to do to feel good
• Access to long service leave pro rata after 3 years of service
• Take advantage of our co-contribution superannuation scheme. Receive a 12% employer contribution and enjoy an additional 2% employer co-contribution when you elect to salary sacrifice 2%.  
• Purchase additional leave of up to 12 weeks or work 4 years at a reduced salary and take the fifth year off as paid leave
• Aboriginal and Torres Strait Islander cultural and ceremonial leave of up to 5 days so you can maintain your cultural connection and wellbeing.

What you can expect with this role

• Work with a team of designers and analysts who are passionate about collaborative problem solving and evidence-based decision making.
• Drive a deeper understanding of customer needs, behaviours and pain points through customer research, insights and data, identifying opportunities to improve experiences across key customer journeys.
• Partner with stakeholders across the business to define problems, prioritise opportunities and design customer-centred solutions that deliver meaningful outcomes.
• Improve customer experiences through the application of human-centred design and service design methodologies, creating future-state journeys, service blueprints and experience concepts.
• Influence sustainable water use behaviours through the design and enhancement of Waterwise programs and initiatives.
• Facilitate workshops and co-design activities that build alignment, generate ideas and bring diverse perspectives together to solve complex challenges.
• Develop and test concepts, prototypes and pilot initiatives, working with delivery teams to translate ideas into measurable customer and business outcomes.

Your skills and experience

• Degree level qualification or equivalent in a digital, communications, design, behaviour change or customer service-related discipline.
• Demonstrated experience applying human-centred design, service design or customer experience methodologies in complex environments.
• Experience in undertaking customer research and insights analysis.
• Strong ability to translate customer research and insights into actionable service improvements.
• Experience designing and testing concepts, prototypes and service solutions.
• Confidence facilitating workshops with cross-functional and senior stakeholders.
• Ability to influence decision-making through storytelling, visualisation and evidence-based recommendations.

Sound like a match? Apply today

If you are interested in the above opportunity, please submit a covering letter and resume that best demonstrates your skills and experience as well as your ability to meet the requirements of the role.

As part of the recruitment process you may be required to complete pre-employment screening which may include a medical, qualification check, police clearance and Australian working rights check.   

Applications close on 14 August 2026

 We reserve the right to withdraw this ad prior to the closing date.