eXpert Care Desk, Concierge - (REMOTE)
eXp RealtyJobsCloseBy Editorial Insights
eXp Realty is hiring the eXpert Care Desk, a remote Canada role providing frontline agent support in the company’s virtual office via ticketing, live chat, email, and a multi-queue phone system. You will help agents with onboarding, joining Applications, Agent Programs, and using the eXp toolkit, while delivering world class service. Requirements include 2+ years in customer service, bilingual English and French, strong organizational and problem solving skills, and proficiency with Office or Google Suite; real estate experience is preferred. To apply, tailor your resume to show CRM and ticketing experience, remote-work success, and bilingual capabilities. We offer medical, dental and vision, equipment, RRSP match, fully remote culture, and a diverse, supportive environment.
We are one of the first work-from-anywhere companies with 2,000+ team members utilizing our virtual office called eXp World. This role is work-from-anywhere in Canada.
Who is eXp?
Doing the audacious is part of eXp Realty’s DNA. We are a company that rewards creative minds who can offer bold solutions, where opinions matter, anything is possible and the outcome can be revolutionary. As a global full-service real estate brokerage utilizing a 3-D, fully immersive, cloud office environment, offering 24/7 access to collaborative tools & training, eXp has broken the traditional mold of real estate. We are doing big things. Come join us!
What you will do:
Providing world-class service to the agents in our virtual environment and assisting the agents with questions through our in the world ticketing system, multi-queue phone system, and agent support CRM. Helping to direct agents to where they need to go for help in different areas of our company.
How you will make an impact:
- Frontline support for the ticket system in the world and agent support CRM.
- Knowledge of the joining application, onboarding process, Agent Programs, and overall knowledge of all eXp tools, platforms, and resources.
- Provide world-class service to the agents
- Answer inquiries in live chat and email
- Provide resources and respond to agent inquiries via multi queue phone system
- Other duties as assigned
How you will grab our attention:
- High school diploma required or equivalent years of applicable experience
- 0-2 years experience
- Real Estate experience strongly preferred
- Excellent written and verbal communication skills
- Excellent organizational skills
- Strong knowledge of Microsoft Office/Google Suite
- Real Estate experience preferred
- Excellent written and verbal communication skills in both English and French
- Problem Solving Skills
- 2+ years in the Customer Service industry
If you think you’d make a great match for this position but don’t meet all the requirements, we would still encourage you to apply!
What eXp provides:
- Employer paid Medical coverage, as well as Dental & Vision benefits
- Company supplied equipment; laptop, monitor, headset
- RRSP with up to a 4% match
- Fully remote environment
- Amazing company culture
- And more…
EEO Statement:
We believe strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, eXp is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, ancestry, national origin, religion, or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other protected characteristics under federal, state or local law.