EZ Stop Shift Leader

JobsCloseBy Editorial Insights

EZ Stop Shift Leader in Lenoir City, TN is a full-time onsite supervisory role that keeps store operations running smoothly in the store manager’s absence, guiding a team and delivering the EZ Stop experience of friendly service and fresh local products. Responsibilities include supervising staff, ensuring customer satisfaction, handling inquiries, maintaining cleanliness and presentation, monitoring inventory, managing cash procedures, training new hires, enforcing policies, and upholding health and safety standards, with shifts covering nights, weekends and holidays. Ideal candidates bring retail or customer service experience with leadership, strong communication, multitasking, attention to detail, and basic math. To apply, tailor your resume to highlight leadership, cash handling, and conflict resolution, and show shift flexibility.

EZ Stop stores are family-owned, community-centered convenience stores located throughout the foothills of the Great Smoky Mountains. Our mission is to run community convenience stores made exceptional by fresh, local products and good, friendly people.

EZ Stop is seeking nice people to provide an excellent customer experience in our stores. The Shift Leader is responsible for the day-to-day operations of the store in the absence of the Store Manager. If you enjoy leading teams, treat employees with respect, have excellent communication skills, and are self-motivated and dependable, then you would be a great fit for this role. Candidates with a desire to learn and grow their skillset will stand out. 

Job Responsibilities include, but are not limited to:

·        Supervise and coordinate the activities of store employees during your shift

·        Ensure a high level of customer satisfaction through excellent service

·        Handle customer inquiries, concerns, and complaints in a professional manner

·        Maintain store cleanliness, organization, and product presentation

·        Monitor inventory levels and assist with restocking as needed

·        Oversee cash handling procedures, including opening and closing registers

·        Train and mentor new employees, providing guidance and support

·        Implement and enforce company policies and procedures

·        Address any operational issues promptly and effectively

·        Ensure compliance with health and safety regulations

• Deliver on our promise of Nice People. Good Stuff.

Qualifications & Experience:

·        Previous experience in retail or customer service, preferably in a supervisory role

·        Strong leadership and team management skills

·        Excellent communication and interpersonal abilities

·        Ability to handle multiple tasks simultaneously and work under pressure

·        Detail-oriented with strong organizational skills

·        Proficient in basic math and comfortable handling cash transactions

• Ability to work any shift based on business needs to include nights, weekends, and holidays

Benefits:

·        Competitive pay

·        Employee discounts

·        Opportunities for career advancement

·        Comprehensive training programs

·        Health and wellness benefits

·        Paid time off