F&B Supervisor - Zaytoun - F&B Service - Crowne Plaza® Hotel Dubai Festival City
IHGJobsCloseBy Editorial Insights
IHG is hiring a full-time F&B Supervisor for Zaytoun at Crowne Plaza Dubai Festival City. The role includes conducting shift briefings when a manager isn’t present, resolving guest complaints on shift, supervising cash handling and banking procedures, preparing daily banking reports, enforcing cash security, dealing with irregular payments, maintaining service equipment, monitoring standards of guest facilities, controlling stock, assisting with menu and wine list creation, and supervising functions and outlet service. The ideal candidate excels in clear communication, teamwork, and delivering a warm, inviting experience, stays calm under pressure, is eager to learn, passionate about food, and has basic restaurant operation organization. To apply, tailor your CV to highlight leadership in F&B, cash management, complaint resolution, event supervision, menu or wine knowledge, and cross functional collaboration; show UAE onsite eligibility and alignment with IHG’s inclusive culture and wellbeing programs like myWellbeing and the Room to Belong, Grow, and Make a Difference.
Do you see yourself as a F&B Supervisor in our Zaytoun team here at Crowne Plaza® Hotel Dubai Festival City?
There’s nothing complicated about dealing with business people.
They’re just people. Doing business.
By day, international marketing superhero. By night: fluffy bath robe and a box set.
Like Liz, who’s left her laptop cable in the cab. Or Mario, who’s secretly missing his cats. The early riser, who’s first in the gym. The sales team preparing for the ‘big pitch’ over a freshly prepared lunch. At Crowne Plaza Hotels and Resorts, we embrace the new world of business and understand that Modern business travellers want a hotel (and a hotel team) that understands and supports them, helping at every turn.
The InterContinental Hotels Group® at Dubai Festival City consists of four hotels. These include the luxury and lifestyle brand InterContinental, the lavish long-stay InterContinental Residence Suites, the premium Crowne Plaza, and the essentials Holiday Inn & Suites. In addition to over 1,600 rooms, the cluster boasts a selection of 16 restaurants and bars, an impressive 3,800-square-metre Event Centre across two levels, the 5,000-square-metre Festival Arena by InterContinental, the luxurious Spa InterContinental, and state-of-the-art gym and swimming pool facilities. We are looking for people who are friendly, welcoming, and full of life to join over 1,200 colleagues who are always finding ways to make every guest's experience an enjoyable one. We value the passion and enthusiasm of our colleagues and encourage you to share your passion when you work with us.
A little taste of your day-to-day:
In the absence of a manager, conducts shift briefings to ensure hotel activities and operational requirements are known.
Endeavour to resolve all complaints during shift and logs all complaints in logbook for further follow up
Supervise cash handling and banking procedures.
Prepare daily banking and cash flow reports.
Establish and instruct staff in cash security procedures.
Deal with irregular payments
Supervise the maintenance of service equipment.
Monitor standards of guest facilities and services
Control stock and monitor security procedures.
Assist with menu and wine list creation.
Supervise functions
Supervise outlet service
What we need from you:
Great communication skills
Ability to work in a team and in different functions
Warm and inviting personality
Ability to think calmly under pressure
Willingness to learn open-mindedly
Passion of food and curiosity for something new
Basic organisation skills in restaurant operation
What you can expect from us:
We give our people everything they need to succeed, from a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including impressive room discounts and some of the best training in the business.
Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to all applicants. We promote a culture of trust, support, and acceptance, always welcoming different backgrounds, experiences, and perspectives.
IHG gives every member of the team the Room to Belong, Room to Grow, and a Room to Make a Difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.
So, join us, and you’ll become part of our ever-growing global family.
At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?