Field Service Engineer - Bournemouth

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Virgin Media O2 is hiring a Field Service Engineer in Bournemouth, offering a four day week, a starting salary of £29,000 rising to £36,200 with overtime and commission, plus training and a dedicated mentor. You will install and maintain broadband, TV and phone services, troubleshoot issues, and deliver great customer service, often outdoors and at height. The must haves are a UK manual driving licence, the ability to work in all weather, and living in one of the specified postcodes. Emphasise a problem solving mindset, organisation and composure in your application. Complete the online form and video assessment, then a recruiter chat and interview. Watch the day in the life video linked in the posting for context.

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Summary

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Location Bournemouth Job Family Technicians & Engineers Job Type Full Time Posted Date 20-Feb-2026

Salary: £29,000 – £36,200 (£4,700 overtime + £2,500 commission).

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You may think that a Field Service Engineer sounds technical, and in part, it is - but this role is so much more than that. It’s about connecting people with what matters most.

You’ll be out and about, travelling to different locations and meeting new people every day. If you want to make a real difference, this is it. 

No two days are the same. One day, you could be installing cutting-edge broadband in a customer’s home; the next, you’re troubleshooting an issue and helping someone get back online and making their day. You’ll enjoy the freedom of working outside and get to experience real job progression. And the best part? You’ll only be working 4 days out of 7 each week.

No experience? No problem. We’ll fully train and support you every step of the way through a detailed onboarding stage when you join. You’ll also have a dedicated mentor who will join you on the journey to provide you with ongoing guidance.

What You’ll Do

You’ll be the friendly face of our brand, delivering top-notch service while tackling a variety of tasks:

• Install andmaintainbroadband, TV, and phone services to customers' homes.
• Quickly resolve technical issues, ensuring customers stay connected to what matters most.
• Provide exceptional service that leaves every customer satisfied and smiling.
• Work independently with the backing of a supportive team, always there to help you deliver your best.

Want to see what it’s all about for yourself? Copy this link into your browser to see a day in the life of our Field Service Engineer https://youtu.be/9qzPXDobE4g?si=29aAXK0rn7zBz_7C 

Who we are

Virgin Media and O2 have come together to offer the best in connectivity, serving over 46 million customers across broadband, mobile, phone, and home services.

The must haves

There are only three things that are deal-breakers for us. You’ll need:

• A UK manual driving licence.
• Confidence working at heights and outdoors in all weather conditions.
• To live in one of the specified postcodes above.

The other stuff we are looking for

Since we’ll give you all the training you need, what’s most important are the right skills and attributes. These include:

• A problem-solving mindset and a passion for helping customers.
• A methodical, organised approach to work.
• The ability tobe composed andadapttoany situation.

What's in it for you

We believe in rewarding our people, so here’s what you’ll get:

• A starting salary of £29,000 with the potential to earn up to £36,200 through on-target earnings (£4,700 overtime + £2,500 commission).
• Private medical cover throughBUPA (including upgrade optionsto cover loved ones), a healthcare plan, and critical illness insurance.

• Market-leading maternity, paternity, neonatal, and carers leave policies.
• 25 days of annual leave, UK bankholidaysandyour birthday off.Plus,theoptionto buy and sell up to 5 extra days.
• A 4-day working week – After training,you’llwork 37.5 hours across just 4 days (Monday to Saturday), with shifts ranging between 7.5 and 10 hours.
• Up to 10% employer pension contributions and life insurance.

Next steps

Next Steps

1. Complete our quick online application and video assessment.

2. If successful, chat with one of our friendly recruiters to learn more.

3. Attend aninterview with a manager to see ifwe’rea great match.

We’re committed to making our hiring process accessible to everyone. If you need any adjustments, just let us know - we’re happy to help.

So, if you’re ready for a rewarding career where no two days are the same, apply today.

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