Field Service Engineer - South West London

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Merck is seeking a Field Service Engineer in South West London to be the technical backbone of its Life Science team, responsible for installing and commissioning lab water purification systems, performing maintenance and service, diagnosing and repairing issues, validating and calibrating equipment, and delivering customer training while travelling mainly around London. The role suits someone with an HNC or equivalent in engineering or science, solid field service or lab equipment experience, strong problem solving and communication skills, and a flexible, customer facing mindset; field service experience helps but comprehensive training is provided, and you will generate leads via the CRM. To apply effectively, tailor your CV to show hands on installation and commissioning, validation and troubleshooting, quantify improvements, highlight CRM usage and any sales related activities, confirm travel readiness, and express genuine enthusiasm for Merck’s inclusive culture and its mission to spark discovery.

Work Your Magic with us!  

Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us.  

Your Role:

As a Field Service Engineer, you will be the technical backbone of our Life Science business. Your role is crucial in ensuring our customers receive the highest quality service and support.

Here's a glimpse of your exciting responsibilities:

• Installation & Commissioning: Expertly install and commission instrumentation, predominately lab water purification systems at various client sites, ensuring optimal performance from day one.
• Maintenance & Servicing: Perform regular maintenance and servicing to keep systems running smoothly, preventing downtime, and ensuring reliability.
• Repairs: Diagnose and repair any issues with precision and speed, minimizing disruptions for our clients
• Validation: Validate and calibrate equipment to ensure compliance with industry standards and client specifications.
• Customer Support: Provide exceptional support and training to customers, empowering them to utilise our systems to their full potential.
• Travel: Enjoy a dynamic role with travel predominantly around the London area, offering new challenges and experiences every day.

Who you are:

• Minimimum HNC or equivalent, in either an Engineering or Scientific discipline.
• Technical Expertise: Strong technical background in field service, particularly in lab equipment. Or, Minimum 2 year’s experience within a Lab environment.
• Problem Solving Skills: Ability to diagnose and troubleshoot issues efficiently.
• Customer focus: Excellent communication skills and customer-centric approach.
• Adaptability: Flexibility to travel and adapt to varying work environments.
• Team Player: Collaborative mindset and the ability to work independently.
• Experience: Previous field service experience is a plus, but not mandatory. Comprehensive training and onboarding will be provided.
• Generate leads for new hardware, consumables, accessories, and service contracts via the current CRM tool.

What we offer: We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We believe that this variety drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress!

Apply now and become a part of a team that is dedicated to Sparking Discovery and Elevating Humanity!