Financial Services Sales Team Leader - HAL

Job Summary

SC Ventures is Standard Chartered’s innovation, fintech investment and ventures arm. We were established to reinvent banking, as the significant technological disruptions to the industry was impacting its ability to serve clients and customers, in the ways they needed to be served.

About HAL
HAL is a B2B domestic and cross border marketplace being built for SMEs in the UAE. Incubated by SC Ventures, the ventures arm of Standard Chartered Bank, the platform will enable digital commerce and access to financial & value-added services. Hal ‘s vision is to connect multiple partners & ecosystems by bringing together buyers, sellers and financial institutions to a single platform. 

We want to help SMEs grow profitably, safely and with ease. Hal is being built for scale with the latest technologies and with a vision to truly become the one stop shop for SME's. We are looking to launch later in the year.

About The Role
The Sales Team Leader is responsible for leading a team of sales agents focused on acquiring and growing small and medium-sized enterprise (SME) clients for financial services offering of HAL. The role owns team sales performance against SME targets while ensuring the team consistently follows internal sales guidelines, regulatory requirements, and compliance standards. The Team Leader acts as the first line of oversight for how the team sells. 

Key Responsibilities

The Sales Team Leader is responsible for leading a team of sales agents focused on acquiring and growing small and medium-sized enterprise (SME) clients for financial services offering of HAL. The role owns team sales performance against SME targets while ensuring the team consistently follows internal sales guidelines, regulatory requirements, and compliance standards. The Team Leader acts as the first line of oversight for how the team sells. 

Strategy
•    Lead, motivate, and manage the day-to-day performance of a team of sales agents focused on the Financial Services segment
•    Set individual and team sales targets in line with overall FS sales strategy, and monitor performance against them
•    Continue to develop and explore new channels of lead generation for the FS business
•    Coach and mentor team members on sales technique, product knowledge, and objection handling
•    Conduct regular one-to-ones, team meetings, and performance reviews
•    Support recruitment, onboarding, and training of new sales team members
•    Monitor pipeline health across the team and step in on key deals or escalations as needed
•    Identify skills gaps and coordinate relevant training or development plans
•    Report team sales performance, forecasts, and market feedback to senior management
•    Foster a collaborative, target-driven team culture aligned with compliance and client-service standards

Business
•    Retain a hands-on role in SME sales for, presenting and explaining relevant financial products 
•    Assess SME client needs, financials, and risk profile to guide product recommendations in line with compliance and suitability requirements
•    Liaise with operations teams to ensure smooth processing and onboarding of new SME clients
•    Handle escalated client queries, objections, and complaints professionally

Processes
•    Ensure the team consistently follows internal sales guidelines, scripts, and approved sales processes for SME products
•    Ensure all client interactions, product recommendations, and documentation comply with regulatory, KYC/AML, and suitability requirements
•    Conduct regular call/file quality checks and sales audits to identify and correct non-compliant behaviour
•    Own and communicate updates to policies, guidelines, and regulatory requirements as they change, ensuring the team is briefed and trained accordingly
•    Investigate and escalate compliance breaches, mis-selling risks, or client complaints promptly and in line with internal procedures
•    Maintain accurate compliance records and evidence of team training/attestations for audit purposes
•    Act as the primary point of contact for compliance and risk teams on matters relating to the FS sales team
•    Ensure the team's use of the CRM system is accurate, complete, and audit-ready

Skills and Experience

Must-have Skills
•    Sales
•    Sales Team Leadership
•    SME Financial Services
Other Skills
•    Digital Platform
•    Fintech
•    Audit & Compliance

Qualifications

Certifications / Qualifications (only where mandatory)    
•    MBA or Equivalent
Languages    
•    English, Malayalam, Arabic (Desirable)

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.