adidas LDN Flagship Store seeks a Flagship Generalist in the Men's Department (18 hours) to sustain a highly brand-driven, customer-first experience on Oxford Street. The role centers on end-to-end service at the consumer touchpoint, being the first contact for shoppers, and bringing deep knowledge of products, features and benefits, competitors, and the evolving market to boost brand engagement and flagship KPIs while nurturing a culture of consumer centricity. To excel, tailor your application to show premium retail experience in flagship or experiential settings, concrete examples of driving customer satisfaction, and comfort with product storytelling. Highlight flexibility, teamwork across departments, and a genuine passion for adidas, creators club, and the London store’s standards.
Purpose & Overall Relevance for the Organization:
To maintain a highly impactive, brand orientated consumer experience within the adidas LDN Flagship store.
To assist in the end-to-end service experience at all consumers within the designated consumer touchpoint, supporting all elements that provide a one-of-a-kind experience for our Flagship and creators club consumers.
To be the first contact a consumer meets within the designated consumer touchpoint and have a knowledge and experience of product, features, benefits, competitors and the future marketplace to drive brand engagement, consumer centricity and Flagship KPIs
To aid a culture of consumer centricity within the designated consumer touchpoint.