Fleet Support Administrator

JobsCloseBy Editorial Insights

Scania Group is looking for a Fleet Support Administrator to build strong customer relationships, ensure a satisfying experience and identify areas for continuous improvement. You will analyze vehicle data, monitor performance, coordinate driver and customer training, resolve queries and maintain communications in our data system while proactively engaging customers and working with the service network. The role offers flexible location across Auckland, Wellington or Christchurch with onsite work, a potential career path in a company committed to digitalisation, electrification and sustainability, and benefits including an annual bonus and subsidised medical insurance. To stand out, tailor your CV to demonstrate analytical and stakeholder skills, provide concrete customer outcomes, prove NZ working rights, and be ready for pre-employment checks and tests.

Role Summary

Build strong relationships ensuring a satisfying customer experience & identify areas for continuous improvements.

Job Responsibilities

What we can offer you

• Location can be flexible, Auckland, Wellington or Christchurch
• Eligibility for an annual company bonus scheme
• Subsidised Medical Insurance
• A dynamic and inclusive work culture - be part of a great team environment
• Be part of the bigger picture - a company with a focus on digitalisation, autonomous vehicles, electrification and sustainability
• A company that is growing with potential for career progression

Join the world’s leader in Sustainable transportation 

Join a team that wants to succeed together

Grow your career within Scania

What you will do 

This role is to work with our customers to ensure a great customer experience.  This will be achieved by building strong relationships and communications with customers and the service network.

It will include identifying areas for improvement to ensure customers get the best out of their Scania assets. Responsibilities include;

• Analysis of vehicle data, monitoring vehicle performance
• Co-ordinate training requirements with driver trainers and customers
• Resolve customer queries and co-ordinate relevant actions, ensure all communications are maintained in data system
• Proactively communicate with customers
• Conduct, analyse and prepare course evaluation reports

Who you are

To be successful as a Fleet Administrator within Scania, we believe that you will have;

• A high level of analytical and innovation skills
• Excellent interpersonal, communication and presentation skills, strong stakeholder engagement abilities 
• Strong administration and organisational skills
• Able to work autonomously and under pressure
• Knowledge of the Scania products and services

Life at Scania

Our purpose is to Drive the Shift towards a sustainable transport system.

At Scania, our people are our most valuable strength.  Being part of the Scania family offers employees an exciting future in an environment that is steered by our core values; Customer First, Respect, Team Spirit, Responsibility & Elimination of Waste.

You know us as a world-leading provider of transport solutions. Leading innovation towards a sustainable global transport system. We have one unique resource at Scania to achieve this – you.

Now’s a great time to come on board Scania NZ, as we pioneer an exciting new era in transportation, made for New Zealand.  

To apply

“Apply now” and submit your CV. If you want to join a dynamic company with strong values, if you want to be more than a number and have a real voice, join us and start an exciting career in an international company

You need to have full New Zealand working rights to apply for this role

As part of our usual recruitment process applicants will be required to undergo pre-employment testing, police checks & medical examination

As an equal opportunity employer, supporting workplace diversity, we encourage applications from people of all backgrounds, genders and cultural heritages