Food and Beverage Attendant | Atelier by Sofitel

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The Food and Beverage Attendant role at Sofitel Sydney Darling Harbour delivers seamless, luxurious service from taking orders to presenting dishes with flair, while sharing menu and wine knowledge and upselling to enhance dining experiences. You’ll join a capable team, follow SOPs, own guest feedback, and help train colleagues while embodying the art of French hospitality with a positive can do attitude. Ideal candidate is detail oriented, communicates well, RSA certified, and available for a rotating roster including weekends. Demonstrate luxury hospitality experience or strong potential, Australian working rights, and a commitment to diversity and inclusion. To apply, tailor your resume with examples of five star service and upsell success.

Company Description

Discover the Sofitel Sydney Darling Harbour.

Sofitel Sydney Darling Harbour welcomes guests into a world of luxury blending French Art de Vivre and local culture. The Flagship hotel boasts 590 rooms and suites, four vibrant bars and restaurants, a stunning, award winning outdoor infinity pool, state of the art gym overlooking the city skyline, exclusive top floor Executive Lounge and our well renowned luxurious spa.

Outstanding people make it all happen and we are committed to creating an energising, rewarding and exciting work environment. Become part of a culture that is dedicated to executing exceptional luxury experiences for our guests.

Inspiration, Recognition & Reward

As a valued member of our team, you will be immersed in a world of exceptional privileges and bespoke rewards. Enjoy unparalleled access to exclusive industry benefits across a global portfolio of luxury accommodation, fine dining, and curated lifestyle experiences.

Indulge in daily privileges such as artisan coffee at a preferred rate and a specially crafted Ambassador dining menu, designed to elevate your everyday. To support your continued growth, we offer a distinguished learning platform, an elegant fusion of expert knowledge and tailored development ensuring you flourish in a culture that celebrates excellence, sophistication, and personal ambition.

Job Description

As a Food and Beverage Attendant, you’ll play an essential role in delivering seamless, luxurious service that delights every guest. From presenting exquisite dishes to anticipating guest needs, you’ll help create memorable dining moments that reflect our commitment to five-star hospitality and culinary excellence.

• Deliver impeccable table service, from taking orders to presenting dishes with flair and precision.
• Share your expertise on our menu and wine list, making personalised recommendations and maximising guest satisfaction.
• Upsell and showcase our culinary offerings, helping to create exceptional dining experiences.
• Work seamlessly as part of a high-performing team, supporting colleagues to ensure smooth operations.
• Follow and uphold all departmental procedures, SOPs, and Sofitel Brand Standards.
• Take ownership of guest feedback, requests, and concerns, turning every interaction into a moment of delight.
• Assist in the training and development of team members, helping to foster a culture of excellence.
• Embody the art of French hospitality with a positive, “can-do” attitude and a passion for service.

Qualifications

• Highly motivated with exceptional attention to detail, ensuring every guest experience is flawless.
• Previous experience in a similar high-end or fine dining environment, demonstrating a strong understanding of luxury hospitality standards is preferred, but not essential. 
• Excellent verbal and interpersonal communication skills, with the ability to engage guests and anticipate their needs.
• Consistently professional in appearance and demeanor, proudly representing the Sofitel brand at all times.
• Possession of a current and valid Responsible Service of Alcohol (RSA) certification.
• Flexible and reliable, with the ability to work a rotating roster including weekends and public holidays.

Additional Information

If you share our passion for hospitality, service excellence, innovation and drive, we would love to hear from you!

Our commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know. 

Please note that full Australian Working Rights are required for this role and that the hotel is unable to assist candidates in obtaining Australian working rights.