Food & Beverage Attendant
AccorJobsCloseBy Editorial Insights
Accor is seeking a Food & Beverage Attendant for Mercure QT Resort in Queenstown. This full-time onsite role covers order taking and upselling, precise docketing, VIP guest service, kitchen liaison, accurate guest billing, shift revenue reconciliation, hygiene, mise-en-place, prompt delivery, room service and stock control with ownership of your designated station. The job emphasizes teamwork, timeliness and maintaining high service standards. Perks include gym and pool access, meals on duty, accommodation discounts, CSR opportunities and clear career growth. To apply, tailor your resume to show hospitality experience, guest listening, upselling results, POS and cash handling, and ability to thrive in a fast-paced team; highlight flexibility, local knowledge, and alignment with Accor values and inclusion.
Company Description
"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"
Job Description
Perform the tasks of order taking and maximise sales opportunities through knowledge of product and suggestive selling. Ensure accuracy by repeating order(s) to the guests.
Ensure that dockets are written clearly and correctly so the cashier and kitchen can fulfil their duties effectively.
Familiarise yourself with VIP and regular guests to ensure their requests and needs are met.
Liaise with customers and Chef/kitchen brigade to ensure service times are adhered to.
Ensure guest billing is completed accurately following Hotel procedure and that correct charges are posted.
Ensure revenue for the shift is accounted for with cash/charge summary being completed to balance daily activities.
Ensure Food & Beverage areas meet the highest possible hygiene and cleaning standards.
Ensure all mis-en-place is completed prior to guests arriving.
Deliver orders promptly to the kitchen production area.
Check ordered meals on collection from kitchen and deliver to guests promptly to maintain temperature and appearance ensure items are announced.
Keep tables and service areas clean and tidy as per procedure manual.
Maintain hygienic food service techniques during service.
Take responsibility for your designated section, station and/or outlet.
When working in Room Service promptly answer telephone and maximise sales opportunities through knowledge of product and suggestive selling
Ensure room service trays and trolleys are set-up correctly and collected promptly when guest(s) have finished.
Maintain stock control levels with adequate tracking, recording, ordering and reporting procedures.
Any other reasonable request as required by your Supervisor or Hotel Management.
Additional Information
Benefits of working at Mercure QT Resort
- Work Your Way - Speak with us about your desired work life balance and make it a reality!
- Free use and access of our gym, saunas, hot tubs and swimming pool.
- Meals provided while on duty.
- Accommodation discounts & Free Anniversary Stay.
- Employee Assistance Program.
- Fantastic career growth opportunities.
- Ability to make a difference through our Corporate Social Responsibility activities.
- Employee benefit card offering discounted rates with Accor worldwide.
Our commitment to Diversity & Inclusion: We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.