Food & Beverage Team Leader

JobsCloseBy Editorial Insights

Accor’s Novotel Wellington is hiring a part-time Food and Beverage Team Leader to guide a guest focused F&B team. You’ll lead service to standards, develop guest relationships, coordinate with the kitchen, manage shift revenue and cash, safeguard equipment and stock, maintain hygiene, oversee room service setup, train staff, and ensure accurate guest billing. The role requires F&B knowledge, calm under pressure, strong communication and time management, and availability for early starts 6am, late shifts. NZ work eligibility is required, sponsorship isn’t available. To apply, tailor your resume to showcase leadership, teamwork, inventory, solutions and guest service; mention first aid and LCQ/GM credentials; align with Heartist culture and Accor benefits.

Company Description

Nestled in the heart of Wellington's CBD, offering 139 spacious guest rooms with contemporary furnishings and stunning Harbour views. Ideal for family focused executives, business and leisure groups. Novotel’s contemporary boardroom offers providing a discreet and convenient location.

Become a Heartist®, and let your heart guide you into a world where life pulses with passion.

Job Description

We are on the lookout for our next Food and Beverage Team Leader! Come and join our dynamic team, where we pride ourselves on delivering exceptional service and creating memorable dining experiences. We are seeking a passionate and experienced Food and Beverage Team Leader to oversee our dedicated team and ensure the highest standards of service and guest satisfaction.

• Assist in leading and supervise the food and beverage team to deliver efficient, friendly, and professional service.
• Ensure all food and beverage services adhere to established standards and procedures.
• Build strong relationships with VIP and regular guests to anticipate and fulfil their needs.
• Coordinate with the kitchen brigade to ensure timely and accurate service delivery.
• Manage shift revenue, completing cash/charge summaries to balance daily activities.
• Implement systems to protect and maintain control of service equipment, accurately recording breakages and conducting regular stock takes.
• Maintain high standards of hygiene and cleanliness in all Food & Beverage areas.
• Ensure room service trays and trolleys are set up correctly and collected promptly.
• Train and develop staff to ensure competence in service procedures and the ability to maximise sales.
• Ensure accurate guest billing following hotel procedures, posting correct charges.

This is a Part Time position with a minimum of 8 hours per week. 

Qualifications

• Knowledge of Food and Beverage service, previous experience in a similar role is preferred.
• A team player with a passion for customer service.
• Capability to work well under pressure, great communication and problem solving skills.
• Effective time management.
• Ensure smooth communication with the kitchen
• First aid certificate would be viewed as favourable
• A current GM Certificate or able to obtain (to obtain candidates must have an LCQ certificate & 3 months supervisory experience at a licensed premises in NZ) would be viewed as favourable
• Ability to work early morning (from 6am) and late evening shifts also flexible to work weekends and public holidays.
• Eligibility to work in New Zealand. (immigration visa support or sponsorship is not available with this role)

If you are passionate about hospitality and have the skills and experience we are looking for, we would love to hear from you.

Additional Information

At Novotel Wellington, we're all about not just building your career but ensuring you have a blast along the way! We believe in celebrating your accomplishments with a bunch of awesome employee perks and programs, including:

• Learn your Way - Access to our Accor Academy so you can Earn while you Learn!
• Daily staff meals are on us while you're on duty.
• Incredible Accor Heartist Benefits - including discounted Food & Beverage + Accommodation Worldwide
• Accor's Parental Leave Scheme: Supporting you in all stages of life.
• Join in on staff celebrations and get recognised for your tenure.
• Accor's refer-a-friend bonus
• Access to our Employee Assistance Program

Join us at Novotel Wellington, where your career journey is as exciting as the destination!

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS