Foundation Team Claims Consultant

JobsCloseBy Editorial Insights

TAL is hiring multiple permanent full-time Claims Consultants in Melbourne to join the Foundation training program and build a career in life insurance, starting Monday 13th April 2026. The role involves end-to-end claims management, assessing and finalising payments, coordinating with internal and external specialists, and delivering exceptional customer service with a focus on fairness and compliance. TAL welcomes diverse backgrounds and does not require specific qualifications, valuing transferable skills from health, counselling, accounting, and customer service. The four month Foundation program provides in-depth training to achieve your first claims delegation, with flexible and blended working options and a supportive, inclusive culture. Apply by tailoring your CV to show customer focus, analytical thinking, teamwork and a willingness to learn; TAL employees should use the SmartRecruiters button in Workday.

Company Description

• We are investing in our Claims Consultants of the future!
• Unique opportunity to build your career in Life Insurance!
• Join Australia’s No.1 Life Insurer, TAL!

Why join us?

At TAL, we’re supported to live our best lives. With flexible and blended working options, discounted insurance, and wellbeing initiatives, we know we’re valued. 

You’ll work alongside some of the brightest and most capable colleagues in the industry, with leaders who inspire, support, and include everyone. We foster a culture where everyone belongs. 

Collaborating in person strengthens our social bonds and powers better problem-solving. Together, we face challenges and grow stronger. We connect to include, celebrate, reward, and recognise each other. 

Job Description

We are hiring for multiple permanent full-time positions. You will need to be available to start on Monday 13th April 2026.

The role of a Claims Consultant is a challenging and rewarding role within the Life Insurance Industry.  It requires you to assess and adjudicate on claims made by individuals under their policies who are at their most vulnerable (sick or injured) efficiently, fairly, and honestly. As a part of the role, you will at times interact with a variety of customers, doctors, accountants, lawyers, rehabilitation experts with a goal to make decisions.

In this role you will:

• Independently manage a portfolio of life insurance claims end-to-end
• Assess, analyse, calculate, and finalise claims payments
• Active engagement of external and internal specialists 
• Provide exceptional customer service and compliance 
• Participate in case conferences, peer case discussions, and instructing third party service providers

Under your employment at TAL, we offer a full and comprehensive training program called “Foundation” where we teach you how to assess claims from the start. You will form part of this team and in your first 4 months of participation in the program, you will receive in depth training and support to achieve your first claims delegation within that period.

If you are customer focused, analytical, curious, organised, logical, reliable, flexible and want a role that will grow into a professional career, we want to hear from you!

Qualifications

We’re looking for talented individuals with transferable skills and knowledge who want to join in our mission of ‘being by your side for life’ to positively impact Australians. There are no specific requirements or qualifications, we find the most successful applicants come from a diverse background with a willingness to learn and pursue a new career in Insurance. Here are some examples:

• Teaching, Nursing and allied health, physiotherapy, chiropracting, remedial massage or sports injury
• Counselling or psychology
• Accounting, legal, finance and tax professionals
• Customer service/administration, Leadership, Project management, Product and Underwriting
• A background in Work Cover, CTP, health, or other professions which are we have not noted

Please note, tertiary qualifications will be highly regarded but not essential. We will consider all work backgrounds.

Additional Information

TAL is one of Australia’s leading life insurers, committed to inclusion, and supporting the career growth of our diverse workforce. We’re proud to be: 

• An Inclusive Employer – Recognised as Employer of Choice for Gender Equality by the Workplace Gender Equality Agency and Bronze Tier Status within the Australian Workplace Equality Index 
• Diversity Champions – Member of Diversity Council Australia, Australian Disability Network, Pride in Diversity and Champions of Change 
• Reconciliation Advocates – Read our Innovate Reconciliation Action Plan.
• We welcome applications from people with diverse experiences, perspectives and backgrounds including Aboriginal and Torres Strait Islander people, caregivers, individuals living with disabilities, people from culturally diverse backgrounds and the LGBTIQ+ community. 
• Need adjustments during the recruitment process? Let our team know by getting in touch with us here.—we’re here to support you.

You’re always accountable for your actions. You never give up. You strive to find the best outcomes for customers and partners. And you value working together to find the best solutions for problems.  

As part of the recruitment process, there are several checks which may be conducted to demonstrate your eligibility for a role at TAL including Criminal History, Bankruptcy, Entitlement to Work, Regulatory and Reference Checks. 

#LI-Hybrid  

Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day. Risk management is everyone’s responsibility.

If you are already a TAL employee please apply via the SmartRecruiters button in Workday and navigate to the Employee Portal. This is important to ensure that your application is recorded accurately.