Front Desk Agent

JobsCloseBy Editorial Insights

Millennium Hotels and Resorts is seeking a Front Desk Agent who will deliver a warm, efficient hospitality experience from check-in to check-out, manage guest records and reservations, and collaborate with other departments to meet guest needs. Ideal candidates greet guests by name, escort them to rooms, provide in-room and hotel familiarization, stay informed about hotel operations and local services, and accurately process incidental charges using computerized front office systems while safeguarding guest privacy and upholding policies, EHS standards, and safety guidelines. To apply, tailor your resume to showcase outstanding customer service, cash handling, and multi-tasking in a fast paced environment; highlight Front Office software proficiency, knowledge of promotions and events, and a professional, guest-centric demeanor suitable for Abu Dhabi.

As a Front Desk Agent, you are responsible for providing a warm and welcoming experience to guests during their stay. Your primary focus is to efficiently handle check-in and check-out processes, respond to guest inquiries, and ensure a smooth and positive experience throughout their visit. Additionally, you will maintain accurate guest records, handle reservations, and collaborate with other departments to meet guest needs and expectations. Your friendly and professional demeanor will contribute to creating a memorable and enjoyable stay for our guests.

Key Job Responsibilities:

• Deliver efficient, courteous, and prompt service to ensure a high level of customer satisfaction from the moment guests arrive until their departure.
• Personally greet guests by name if known, escorting them to their rooms to create a sense of anticipation and welcome.
• Conduct in-room and hotel familiarization, assisting guests with inquiries or requests related to hotel activities.
• Stay informed about hotel information and local services, including operating hours, promotions, events, attractions, and other relevant details to effectively respond to guest queries.
• Maintain awareness of daily rate levels and occupancy levels for accurate decision-making.
• Adhere to Front Desk cashiering standards, ensuring precise handling of all incidental charges using computerized Front Office systems.
• Process accounts seamlessly from check-in to check-out, ensuring the accurate posting of all incidental charges.
• Safeguard guest privacy by refraining from disclosing any guest details.
• Demonstrate a thorough understanding of the hotel's policies, procedures, and service standards, possessing comprehensive knowledge of hotel facilities and current events.
• Uphold environmental, health, and safety standards in alignment with organizational policies.
• Adhere to the company’s environmental, health, and safety procedures and policies.