Front Desk Agent

JobsCloseBy Editorial Insights

Accor seeks a Front Desk Agent in Dubai for a full time onsite role focused on delivering professional friendly service from check in to settling guest accounts while upholding service standards. You will maintain accurate transaction records and cash handling including currency exchange and balancing a float, respond promptly to guest requests, and contribute to a professional team environment while following department policies. The ideal candidate has at least two years in a similar hotel role, excellent communication and interpersonal skills, a professional appearance, strong organizational and multitasking abilities, the ability to work in a fast paced environment, basic computer skills and a willingness to learn new systems, with keen attention to detail and a reliable team mindset. To apply, tailor your resume to showcase cash handling, currency exchange and POS experience, include concrete guest service wins, highlight any Accor or Heartist alignment, and confirm your readiness to work onsite in Dubai.

Company Description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

Job Description

Responsibilities:

Consistently offer professional, friendly and engaging service.

• Greet, check in and settle guest accounts while ensuring all service standards are followed
• Maintain accurate records of daily transactions and cash handling, which includes currency exchange and balancing a float
• Handle guest requests, questions and concerns effectively and promptly
• Promote a professional team environment
• Follow department policies, procedures and service standards
• Performs any and all other tasks assigned by management
• Upholds the highest standard of internal and external customer service at all times

Qualifications

• 2 years of experience in similar role in hotel industry
• ​​​​​​Excellent communication and interpersonal skills.
• Professional appearance and customer-focused attitude.
• Strong organizational and multitasking abilities.
• Ability to work effectively in a fast-paced environment.
• Basic computer proficiency and willingness to learn new systems.
• Strong attention to detail and problem-solving skills.
• Reliable, dependable, and team-oriented mindset.