Front of House Manager

JobsCloseBy Editorial Insights

Park Plaza Waterloo is hiring a Front of House Manager to lead guest reception, drive guest and colleague satisfaction, and meet financial targets while upholding operational standards. The role calls for a passionate, hands on leader who can inspire a team, cover front desk and related duties during busy periods, and manage payroll, rotas, recruitment, induction, training and performance management. Previous Front of House or Front Office Manager experience in a hotel is essential. To apply, tailor your CV to quantify guest satisfaction improvements, staffing optimisation and cost controls, highlight leadership style, adaptability, and brand alignment, and show genuine passion for Park Plaza’s guest story culture.

Front of House Manager 

At Park Plaza, we are all about creating stories and memories by delivering excellent and personal service to our guests. At the friendly face of the 494 bedrooms at Park Plaza Waterloo Hotel, you will do more than just welcome our guests. As a Front of House Manager , you can bring your passion and positive personality to work and be part of this vibrant team.

As a Front of House Manager you will receive:

• Salary: Highly competitive
• Heavily discounted hotel rates in Europe (extends to the Radisson Hotel Group and family & friends)
• F&B discounts at our restaurants and bars (for your whole party)
• Start with 30 days of holiday per year - including bank holidays, increasing with years of service
• Two free meals per day
• Access to 40% of your pay before payday through Wagestream
• Recommend a friend scheme – up to £750
• Vitality at work scheme with great gym discounts & more
• Ride to Work scheme & free cycling lessons
• Benefit Hub – Discounted prices at hundreds of stores, supermarkets, major retailers, attractions, restaurants, and cinemas.
• Free dry cleaning for work uniform
• Annual Staff parties and events
• Company pension plan & award-winning training

As the ideal candidate for the Front of House Manager role you will:

• Liaise with relevant Front of House teams to ensure guest satisfaction, colleague satisfaction, financial goals and responsible business targets are met
• Have a pleasant and welcoming manner, ready to create an environment embodying lifestyle memorable guest experiences.
• You will be a passionate and highly motivated Leader with the ability to inspire your team and guide them to excellence.
• Be familiar with all operational standards and be available to cover roles during busy periods
• You inspire others: you lead by example, enthusing your team by sharing your passion for outstanding customer service.
• Manage and develop the team through planning and execution of payroll and rotas, recruitment, induction, training, appraisals and performance management.
• Ensure the department is well organised, tidy, and well-maintained, reporting any hazards, accidents, and/or maintenance issues
• Who have previous Front of House Manager or Front Office Manager experience in a hotel

Renowned for creating memorable moments, Park Plaza caters to both leisure and business travellers with stylish guest rooms and versatile meeting facilities which are perfectly complemented by award-winning restaurants and bars.

Park Plaza. Be part of it.