Front Office Agent - Full Time

JobsCloseBy Editorial Insights

Motivated front office agents should focus on warm guest welcome, check-in/out, bookings, overbookings, and cash handling; this role also involves back-office tasks and supporting F&B during busy periods, plus collaborating across diverse teams in Rotterdam. Motel One values personality and hosting skills, with a hotel apprenticeship or relevant experience as a plus, and a strong service mindset with a keen eye for quality. Prove you are open, communicative, and a team player with English proficiency; Dutch is a bonus. To apply, tailor your CV to show customer service excellence, cross-department collaboration, and willingness to work flexible hours and learn new tasks, including no-shows and payments processes.

Company Description

Our heart beats turquoise.

Working at Motel One is like coming home to friends, where you can be your true self and where appreciation and support matter. We meet on an equal footing and see ourselves as one team: from our management to our trainees.

We create a home away from home for our guests with our shared passion for modern design and high-quality service. Our 100 hotels in 13 countries impress with exclusive design, high service standards and first-class inner-city locations at an attractive price.

As the founder and pioneer of the budget design concept, we are successfully expanding in the metropolises of Europe and beyond. Become part of our team and develop Motel One with us.

Job Description

The focus of this role is on the professional care of our hotel guests – from a warm welcome at check-in to a genuine farewell at departure. Your duties will also include the following:

• Looking after our guests, including check-in and check-out
• Reviewing and processing bookings, overbookings and options
• Invoicing, including managing payments, as well as cash transactions and cashing up
• Organisational and administrative tasks in both our front and back office (e.g. managing no-shows, answering emails) and supporting our F&B Team in peak hours.
• Gaining interdepartmental insights into new areas of activity by working in our multicultural teams

Qualifications

Whether you are a hotel professional or changing careers – you will fit in here! Because personality and hosting skills are our priority. You will also:

• Have completed an apprenticeship in the hotel trade and/or have professional experience in the hotel/catering industry or be looking for a change of career
• Have an excellent sense of quality and service, as well as hosting skills and a passion for the hotel industry
• Be open and communicative and have a solid command of English. Dutch would be a plus, but not a must. 
• Be a team player and willing to provide assistance across departments – we achieve our results together