Front Office All-Rounder - Novotel Sydney City Centre

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Novotel Sydney City Centre is seeking a motivated part-time Front Office All-Rounder to deliver service from check-in to check-out, be the first point of contact for guests, perform night audit and porterage duties, assist guests with self-check-in kiosks, and enroll non-members in the ALL Accor Live Limitless loyalty program. The ideal candidate has hotel customer service experience, strong computer skills including Office and OPERA Cloud, the ability to multi-task under pressure, excellent communication and presentation, and a genuine passion for surprising guests. Availability across a seven-day rotating roster is essential. Tips for applying: tailor your resume to front desk and night audit, highlight OPERA Cloud experience, provide concrete guest-service examples, and show alignment with the Heartist ethos.

Company Description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

Job Description

Located steps from Wynyard, Novotel Sydney City Centre is a haven for comfort, productivity and relaxation. We are seeking a motivated and enthusiastic part-time All-Rounder to join our team.

What Will You Be Doing?

• Delivering service excellence from check in to check out and everywhere in between
• Be the first point of contact for our guests and visitors
• Completing a variety of tasks ensuring everyday is different. From selling the Hotel's facilities to maintaining guest accounts
• Perform duties of Night Audit, room controllers and porterage service
• Providing passionate, knowledgeable and friendly service to external and internal guests at all times
• Assisting our guests with our self-check in kiosks 
• Ensuring guests who are not ALL - Accor Live Limitless members are briefed on features and benefits and signed up to the loyalty program 

Qualifications

Your Skills and Experience Include:

• Previous customer service experience, preferably in a Hotel environment 
• Strong computer knowledge including Microsoft Office and preferably OPERA Cloud 
• The ability to work under pressure, multi-task and think on your feet to quickly resolve issues
• Strong communication skills and pride in personal presentation
• Have a natural ability to surprise guests with your authentic guest service
• A genuine customer service focus and a strong dedication to always making our guest’s smile during their stay
• Available to work across a 7-day rotating roster including mornings, afternoons, evenings and weekends

Additional Information

What’s in it for you

• An opportunity to Work Your Way, Learn Your Way and experience Benefits Your Way at Accor
• Ability to really contribute and feel pride in knowing you have made a difference to the greater good of the Hotel Operation
• Work alongside passionate industry professionals
• Be mentored by experienced Accor Hospitality professionals who want to see you succeed! 

Our commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.