Front Office Intern

JobsCloseBy Editorial Insights

Accor is seeking a Front Office Intern in Dubai for a full-time onsite role at the heart of guest experiences. You’ll manage arrivals and departures, greet guests warmly, process billing accurately, resolve issues with empathy, and share timely information on hotel services and local attractions while keeping calls and the lobby area efficient. Ideal candidates are hospitality students with a bachelor’s or master’s who thrive in fast paced environments, are proactive, detail oriented, and strong communicators who fit the brand values and team culture. To apply, tailor your resume to front desk duties, show guest-service wins, and highlight interest in Accor’s learning programs and Planet 21 CSR.

Company Description

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Job Description

• Deal with the arrival and departure processes for all guests, ensuring the accuracy of data in all systems. 

• Greet and assist guests in a warm, courteous, and professional manner. 

• Handle credit transactions, ensuring the accuracy of guest billing. 

• Handle guest complaints and inquiries promptly in a professional and empathetic manner, aiming for swift and satisfactory resolution, and striving to resolve issues to ensure guest satisfaction. 

• Ensure guests receive accurate and timely information about hotel amenities, services, and local attractions. 

• Always know what events and activities are on schedule and maintain a deep understanding of the local area to provide guests with information about attractions, restaurants, and services. 

• Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions, and concerns.   

• Ensure all telephone calls are answered as quickly and efficiently as possible. 

• Report any issues to the correct department and check to ensure the work has been completed. 

• Ensure that the reception and public areas are clean, tidy, and presentable at all times.

Qualifications

• Someone who understands, celebrates, and embraces the Rixos brand values. 

• Ability to multitask and work in a fast-paced environment. 

• Proactive, positive, energetic, dynamic, emphatic, team-worker, with a high-level attention to detail and passion for hospitality. 

• Excellent verbal and written communication skills.

• You make people feel good - your team, guests, and colleagues alike.  You make a positive impact. 

• You learn quickly and adapt to SLS’s unique culture. 

• You are humble and open to ideas. We leave our ego at the door and help get things done. 

• You’re up for doing things differently and trying (almost) everything once. 

• You want to be part of a team that works hard, supports each other, and has fun along the way. 

• You’re studying a bachelor’s/master’s degree in hospitality or a related field.

Additional Information

What is in it for you:

• Employee benefit card offering discounted rates at Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21